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8TB backup external drive not appearing in the disk management

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Robin - Updated on Dec 19, 2017 at 12:34 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 21, 2017 at 05:41 AM
When I connect my 8TB backup external drive not appearing in the Disk Management but it is recognized in the Device Manager. I use Windows XP. Can you help me?
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3 responses

Answer 1 / 3
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Dec 19, 2017 at 05:19 AM
After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again
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Robinmowla Posts 6 Registration date Tuesday December 19, 2017 Status Member Last seen December 20, 2017
Dec 19, 2017 at 06:12 AM
I did exactly as you said but I still cannot see the hard disk in the Disk Management. Is there a way I can send you pictures?
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162 > Robinmowla Posts 6 Registration date Tuesday December 19, 2017 Status Member Last seen December 20, 2017
Dec 19, 2017 at 05:34 PM
Yes there is a way to attach pictures. But first try to see if the USB is detected on another computer
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Robinmowla Posts 6 Registration date Tuesday December 19, 2017 Status Member Last seen December 20, 2017
Dec 19, 2017 at 05:49 PM
I can detect the 8TB Hard Drive when I connect it to my laptop.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162 > Robinmowla Posts 6 Registration date Tuesday December 19, 2017 Status Member Last seen December 20, 2017
Dec 19, 2017 at 06:15 PM
If your 8TB Hard Drive does not get detected on another computer, I'm afraid it is damaged. Sorry but so far we don't know of anyway they can be repaired. I suggest you contact the manufacturer.
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Robinmowla Posts 6 Registration date Tuesday December 19, 2017 Status Member Last seen December 20, 2017
Dec 19, 2017 at 11:29 PM
Hard Drive works well on my laptop (Windows 7) but my desktop (Windows XP) does not recognise it in Disk Management. Device manager and USB bus controller both recognise, it is only Disk Management that does not recognise.
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Answer 2 / 3
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Dec 20, 2017 at 05:47 AM
Click on Start --> In search box, type cmd and press Enter. "Command Prompt" will be opened. Now enter the below commands

set devmgr_show_nonpresent_devices=1

and press Enter

cd \

and press Enter

cd windows\system32

and press Enter

start devmgmt.msc

and press Enter

"Device Manager" window will be opened. Now in the device manager, click on "View" --> Select "Show hidden devices".

Expand all the nodes by clicking on "+" symbol. If you find any greyed or UNKNOWN entries --> Right click on it --> Select "Uninstall".

Restart your PC --> Now try connecting your external drive.

Good Luck
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Robinmowla Posts 6 Registration date Tuesday December 19, 2017 Status Member Last seen December 20, 2017
Dec 20, 2017 at 07:20 AM
I did exactly what you said but the same problem still exists.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162 > Robinmowla Posts 6 Registration date Tuesday December 19, 2017 Status Member Last seen December 20, 2017
Dec 20, 2017 at 04:04 PM
What is the brand and model of your HD

What is your operating system
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Robinmowla Posts 6 Registration date Tuesday December 19, 2017 Status Member Last seen December 20, 2017
Dec 20, 2017 at 06:47 PM
8 TB Segate Backup Plus Hub External Hard Drive

Windows XP Professional

Is there a way I can send you pictures of Disk Management, Device Manager?
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Answer 3 / 3
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Dec 21, 2017 at 05:41 AM
You may wish to use this Seagate "Drive detect" software:

https://www.seagate.com/fr/fr/support/downloads/

If you still encounter problems you will get assistance from Seagate:

https://www.seagate.com/fr/fr/support/
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