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New computer won't recognise my iPod nano [Solved]

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Tuesday December 18, 2018
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December 18, 2018
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Hi,

The device is around 5 or 6 years old, but still works perfectly. I've now plugged it into my new computer with Windows 10 and it says the device is not recognieed. I'm going nuts listening to the same old music again and again. Can you please help?
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Report Respond to HelpiOS
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Friday October 30, 2015
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October 18, 2019
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Thank you
Hi,

Check if your computer's drivers are up to date.

Is iTunes already installed ?
Respond to HelpiOS
Report Respond to Buzz
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Thank you
Yes, computer is only 4 weeks old, and itunes is currently installed. I can download songs onto itunes, I just cant synch my ipod.
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Report Respond to Daniel Telele
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Thank you
Hello,

Try this solution also posted on our Forum.

Regards,
Respond to Daniel Telele
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Thank you
You deserve a medal. Thank you so much for your prompt, and excellent advice. It now works a treat.
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