Two factor authentication ( Instagram) preventing me from logging in

Hello,
I have recently restored my phone . I have lost all the data associated with my phone and lost the two factor authentication as well as backup code. So now I m unable to login into my instagram account as it asks either for the two factor authentication code or the back up code. I reached Instagram customer care and was asked by automated email to send a photo of my face with code which they sent in the email plus with my full name and username . After following this procedure, received an another email “ two factor authentication has been turned off for your account, I should be able to login “ . However it hasn’t turned off and it is still asking me six digit code every time when I login . I have been trying to contact Instagram every day but am receiving the same automated email . Anyone please help me on this issue.?