LG Gram laptop won't turn on

tinyhipsterboy - Dec 22, 2021 at 08:49 PM
 tinyhipsterboy - Jan 1, 2022 at 02:33 PM

I bought an LG Gram at Costco back in August. It's worked pretty much fine, and I used it on a trip just over a month ago with no issues (on Nov 5-7). I set it to charge via USB-C and that's worked fine, even the time I let my laptop die and recharged it via USB-C.

I haven't used my laptop since Nov 5-7. Yesterday, I opened my laptop and pressed the power button. Nothing happened.

I plugged in my Anker USB-C charger, the same one I used before, and the charging LED blinked once. The power button light blinks 3 times, as do the F5 and F9 keys. The keyboard will sometimes flash and then go dark.

I figured the laptop was just dead, so I let it charge for a few hours. Nothing. I changed outlets; nothing. I used a different Anker USB-C charger and changed outlets; nothing.

I left it plugged in overnight and it still won't turn in. I've tried:
-holding the power button for up to 2 minutes
-holding the power button + F11 at the same time for up to 2 minutes
-pressing Fn+F3 to see if the screen was just dim
-pressing Fn+F4 to see if the screen was just off
-pressing Fn+F7 to see if the display was modified

It won't turn on, and I need it for work. I can't take out the battery because it's not removable unless I disassemble the laptop, and I don't know if that would void the warranty. I didn't bring the normal charger with me traveling because I've had no issues with the USB-C charger, having used it multiple times over the few months I've had the laptop.

I have another charger coming in the mail that will hopefully fit the power port. Is there anything else I can try to get the laptop to turn on in the meantime?

System Configuration: iPhone / Chrome 96.0.4664.101

2 replies

Try disconnecting any external displays including projectors and monitors to make sure they're not stopping your laptop from booting into Windows.

If your computer's power LED lights up and you can hear the hard disk or fan(s) whirring, but there’s no image on the screen, then make the room dark and check that there isn’t a very faint image on the screen.

It’s easy to think a laptop isn’t booting when in fact, it’s the screen that’s the problem.
Jan 1, 2022 at 02:33 PM
I ended up solving it -- the issue was the charger. I think since my laptop was dead for so long, it stopped recognizing USB-C as a charger. Once I managed to get a universal charger that worked with my computer's power port, it booted right up.