Instagram stories and posts upload with errors

cdmc Posts 1 Registration date Wednesday June 7, 2023 Status Member Last seen June 7, 2023 - Updated on Jun 7, 2023 at 06:23 AM
ravida_1351 Posts 58 Registration date Thursday March 23, 2023 Status Member Last seen July 2, 2023 - Jul 2, 2023 at 07:46 AM


at the moment all my Instagram stories upload with errors, the colours are changed and the images distorted. The same happens to my posts. The only thing that works are videos in my instagram story. I already tried contacting the Instagram help center but I never got a reply. I also logged out of my accounts, deleted the app and downloaded it again. It is really annoying because I need Instagram for work. Did this happen to someone else before and is there a solution?

Thanks :)

Here I took a photo of my jeans as a test and uploaded it in the story. This is what always happens.

Windows / Edge 114.0.1823.37


2 responses

HelpiOS Posts 13878 Registration date Friday October 30, 2015 Status Moderator Last seen September 23, 2023 1,887
Jun 7, 2023 at 06:58 AM


Yes, this problem has already happened before to someone else here. Here's the link to the thread - you can find potential solutions there.

Good luck

ravida_1351 Posts 58 Registration date Thursday March 23, 2023 Status Member Last seen July 2, 2023 7
Jul 2, 2023 at 07:46 AM

Sorry that Instagram stories and posts have become problematic for you; that can be especially disorienting when work-related needs come into play. While I cannot offer an exact solution, here are a few suggestions you could try:

Update Instagram: Always install the most up-to-date version of Instagram onto your device to avoid incompatibilities and compatibility issues with third party apps and services.

Clear App Cache: Navigating to your phone settings, finding Instagram app and clearing its cache may help resolve temporary glitches or any corrupted data issues that arise from use.

Check your Internet Connection: A poor Internet connection may lead to problems when uploading images, so try switching networks or switching over to Wi-Fi connection to see if the issue persists.

Use A Different Device: If possible, try uploading stories and posts using another device in order to see if the problem still occurs on that one or if it applies across accounts altogether. This could help narrow down if it is unique to one particular account or device.

If none of these steps work to address your problem, Instagram support might need to be reached out again. Please bear in mind they receive many inquiries at once so it could take them some time to reply.