My friend’s computer only shows a blue screen with a ? mark when she boots it up. I took her hard drive (Western Digital SATA 250 g) out and installed it as a (slave) 2nd drive on my computer to see if I could get her photos and important docs off it for her. I start up my pc and then go into the BIOS. I can see both hard drives but when I start my pc, it only loads my windows xp.
I then go into “My Computer” and I can see all the files on the 2nd drive but I am unable to access windows from that hard drive. I can’t open the main file on the drive because it is password protected. I get the message “F:\Documents and Settings\MOM is not accessible. Access is denied”. I tried to access the drive directly by making it the first drive at boot up but all I get is a blue screen (which is why I have her hard drive in the first place).
Does anyone know how I can get into that folder ‘MOM’? I know what the password is but I don’t know how to get into it. All I want to do is get the pictures and important docs off it and then I am going to wipe it out and start over.
I did do a virus scan and malware check. It found over 70 viruses which I removed/quarantined. Both hard drives (the 1st and 2nd) have Windows XP Pro.
Please let me know if you need further information or if I wasn’t clear on anything.
Sudeku; the trick is to open the drive letter then navigate to the Documents and Settings folder of the user documents that need to be opened. There you will find the Security tab. The Advanced button will be at the bottom right. Once on that Owner tab, you will see the checkbox for "Replace owner on...". Enjoy your day!