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Laptop shuts down when connected to internet

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Cether - Sep 8, 2010 at 02:42 PM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Sep 9, 2010 at 05:26 AM
Hello,
I have a Toshiba laptop, which works great until I try to connect to the internet. Within 10 seconds of finding the router, there is a warning on the screen that the conputer has encounted a problem and will shut down in 60 seconds. After it does this, I have to wait for 3-4 minutes and then reboot. As long as I am not trying to access a router, it works find. Any suggestions?



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Answer 1 / 1
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Sep 9, 2010 at 05:26 AM
Hello,

Try this 1.

1) When the message appears, then click on Start --> In search box, type cmd

and press "Enter". "Command Prompt" will be opened.

Enter this command.

shutdown -a ---> Press Enter.

Now it should abort the shutdown process.

ipconfig /all ----> Press Enter.

Make sure that IP Address, Subnet Mask, Default Gateway and DNS Servers

are having addresses.

2) Click on the below link and download the file

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Update it --> Perform "Full Scan"

Good Luck.
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