Laptop shuts down when connected to internet Closed

Question

Hello, 
I have a Toshiba laptop, which works great until I try to connect to the internet.  Within 10 seconds of finding the router, there is a warning on the screen that the conputer has encounted a problem and will shut down in 60 seconds.  After it does this, I have to wait for 3-4 minutes and then reboot.  As long as I am not trying to access a router, it works find.    Any suggestions?



Configuration: Windows Vista / Internet Explorer 8.0

jack4rall · Answer

Hello, 

Try this 1. 

1) When the message appears, then click on Start --> In search box, type cmd 

and press "Enter". "Command Prompt" will be opened. 

Enter this command. 

shutdown -a                  ---> Press Enter. 

Now it should abort the shutdown process. 

ipconfig /all      ----> Press Enter. 

Make sure that IP Address, Subnet Mask, Default Gateway and DNS Servers 

are having addresses.  

2) Click on the below link and download the file  

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ 

Update it --> Perform "Full Scan" 

Good Luck.

Laptop shuts down when connected to internet

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