Acer Keyboard Won't TypeSolved/Closed

Question

Hello, 
I have an Acer notebook. I will be typing along when suddenly the keyboard will just stop working. No matter what buttons I push, nothing will come up on the screen. The only way to fix it is to restart the computer. Obviously, this gets a little annoying when every five or ten minutes I have to save my work and restart because the keyboard decided to shut off. Is there anyway to fix it without restarting? Do I have a virus? Thanks in advance! 




Configuration: Windows XP / Internet Explorer 8.0

Ambucias · Answer

Greetings,

You have a laptop and your type of issue mostly occurs on laptops.

On this forum, I have found two sources for this type of issue:

1. Overheating

2. Circuit problem

Then again, rarely a keylogger virus.  However, ensure it is not a virus before we look at the other possibilities.

Download, install and run Malwarebyte which you can find on this site: 

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware 

Ensure you make an update.

Please request a FULL system scan, which may take from 20 minutes to hours.  Do not interfere no matter how long in takes.  The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.

If Malwarebyte restarts your system, launch it again to finish the Full scan. 

When the scan is completed, delete all items found.

Regards

Amandaluv · Answer

Thanks so much for replying so quickly! I did a scan and it said it didn't find anything. If it's a circuit or overheating problem then, what can I do to fix it? Thanks!

Ambucias · Answer

You are welcome

Actually, the overheating hypothesis is the very last one to be checked as it is remote.

We should check if it's a system or keyboard problem.

Do you have another usb keyboard handy

If so:

Plug in a USB keyboard to your laptop, 

just to check if it's a keyboard problem or a system problem, 

If the USB keyboard, all keys working means there's a problem with your keyboard 

You will have to replace to a new one 

If the usb keyboard also causes a problem, we will look into the system.

Acer Keyboard Won't Type

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