I have a dell XPS 15z that wont connect to the internet

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Hello,

i have a lap top dell xps 15z that became to slow and dont even connect to internet. when i say slow i mean really slow like 5 minutes to load anything. Can anyone help me to get some clues how to fix this.. pretty please... thanks



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Hi,

Can you boot in safe mode with networking and then get on Internet?

Regards

P.S. I'm afraid that your machine is infested with several viruses eating at your ram and other functions.
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Hi , thanks for replying. I can boot on safe mode , i've tried that but no network connection :/
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Now i got connection... the google page opened after 4 minutes then i try to open mcfee page but its all white
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To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log.

1. Boot in safemode with networking.

2. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)

3. Save the file on your Desktop.

4. Double click on ZHPDiag.exe and follow the installation instructions.

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

5. Double click on the short cut ZHPDiag on your Destktop.

6. Click on the screwdriver icon and ensure all of the items are checked.

7. Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

8. Close ZHPDiag.

9. To transmit the report, click on this link :

https://authentification.site

10. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).

11. Select the file ZHPDiag.txt.

12. Click on "upload »

13. Copy the url and post it here

Best regards

Ambucias
Moderator, Security Contributor