Please help i can't connect to the internet.

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Hello,
So here is my problem, I was able to use the internet on my desktop ( up Windows XP) and I think I downloaded a music downloader I shouldn't have because NOW I cannot connect to the internet. It won't detect my Ethernet cable!! I've gone to start, control panel, network & internet connections, network connections, but there is nothing there. I was told it could be a virus that is blocking the computer from detecting the cable but I really don't know. Someone please help. Keep in mind I can't download anything since I can't connect to the internet.


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Hello,

Try this 1

Click on Start --> Run --> Type devmgmt.msc and press Enter.

"Device Manager" will be opened.

Let me know if you can see your "Network Adapter" in it.

Is there any yellow mark ?

Good Luck
Ok here is what I did on the device manager there was no network adapter so the other devices icon was open and I clicked it and suddenly network adapters came on there but another window poped up and it says this device cannot start code 10. Click troubleshooter for this device. What do I do?
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6428
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Sunday June 6, 2010
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July 16, 2020

Hello,
Try this 1
Code 10 indicates that the drivers are corrupted or incompatible or outdated.
Try reinstalling your network drivers once again. Download the drivers from a working PC. You can download the network drivers from your PC manufacture's website.
Good Luck
Sorry for all the trouble when the network adapters icon appeared it does have a yellow mark on it with an exlamation point in it.
Thank you so much
Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,
Try this 1
You need to reinstall the drivers to make it work back properly. Download the drivers from a working PC. You can download the network drivers from your PC manufacture's website.
Regards