Hello,
I have an acer aspire one notebook bought in Norway, Oslo. It operates on Linux software. My problem is that it connects to the wireless at my university and picks up signal powerfully, its just that when I'm connected I cannot browse the internet. My browser is firefox and I am clueless on what could be the problem. Strangely it connects and browses when I connect to lan in the library. Hope that you can help me. Thank you
I tried all the recommendations given here but not one worked ;(. Finally I tried uninstalling the network adapter and BEHOLD.. It worked! To do this you have to:
1) Open Control Panel.
2) Open "System".
3) Open "Hardware".
4) Open "Device Manager"
5) Open "+ Networks Adapters".
6) Right Click on "Atheros AR5007EG Wireless Network Adapter".
7) Click "uninstall".
8) Reboot your system, and the computer will reinstall the device as a new hardware found.
Hope this will help. It took me a while to figure it out.
One other slight issue - my Acer Netbook (running XP) can connect ok to my wireless access point if and only if I am using WEP as my encryption. I would really like to use WPA2 with AES, but it doesn't seem to be supported on the system. My other, regular laptops can connect using WPA2 with no problems.
Thank you so much! I had this problem with my Asus Eee pc, so I followed your steps (but I uninstalled '802.11n Wireless LAN Card' on step 6) and then rebooted my system... it worked! Finally...
OMG OMG OMG I love you I worship you I can't beleive that it finally worked u are such a genius I love youuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu u are a goddess
THIS PERSON IS A LIFESAVER. This laptop went through 20 solutions before the internet got fixed. This is the only one that permentally worked. Genuis, simple, effective. Thank you!!
I have an Aspire One ZG5 running XP, at my weekend house I have the problem that many have described, I lose the wireless connection after a few minutes. Interestingly, I don't have this issue in my primary home so apparently there are compatability issues that contribute to the issue. In my case the dropping of the internet connection definitely seemed to be related to the netbook hibernating.
The following very simple solution worked for me. I turned the network adapter power save mode to off and the problem stopped, here are the steps:
- click "Start"
- click "Control Panel"
- click "Classic View"
- doubleclick "System"
- select "Hardware" tab
- click "Device Manager" button
- click "+" to left of "network adapters"
- doubleclick "Atheros AR5007EG ...."
- click "Advanced" tab
- select "Power Save Mode"
- select "off"
- select "OK"
Thanks a million, Brian! Your tip got me connected in a matter of seconds. I wish I had read your post first. Turning off the power save mode on the network adapter did the trick. You have just saved me several days of trying to call tech support or getting a RMA number to return my netbook.
i wanna thanks brian that help and solve the problem of my friend s amilo pro, the setting on power saving mode is in normal shifting it to off the surfing on internet is on the go now wow good help brian
Thanks so very much Brian. I called acer a couple of times and they made me do this and that and download. I had to call back and do it again, and then they just sent me a new battery, and it still would not connect. I just tried your fix and it works great. I feel like I have a new computer. Now I have to return the battery and get my account credited the $80.00 dollars. What a crazy mess these people are.
Nothing personal but I love you. What do you do for a living? Are you in tech support. I have spent so much time with rude Verizon people who knew nothing. This is INSANELY simple yet incredibly far fetched. Here's what I was facing!!!!!..... MY Acer Netbook worked EVERYWHERE, even on another Verizon FIOS location. Tons of public library wifis, even my car dealership waiting room and over in Ireland, even at restaurants there.
THEN I get to this place I just moved into!!!!!!! nada. kept falling off the net. I think the issue was THIS Verizon FIOS router was a different model than the other one and it's JUST a fraction of a second slower than the other routers and bango! Connection timing out. Wifi connected, couldn't get on net
Who would have THUNK.
Why don't I ever get someone like you at any of the customer support places, huh?
Are you a techie? How did you figure this out????
You and those like you, deserve the world. They (all customer service depts) could eliminate half their people if they would monitor these forums and accumulate solutions instead of telling me to shut off all my firewalls and other nonsense
I've been having this problem with the Verizon Fios router for months and it wasn't until I read your post 20 minutes ago that I was FINALLY able to stay connected with my Acer Aspire One!
You should set up a paypal account on this site, so those of us that have been saved can send you some dough for your technical support. You've certainly gave me more assistance than Acer and Verizon combined.
Brian's tip to turn off the power save mode of the wi-fi card was most helpful
I also encountered an additional problem as I was attempting to connect to WEP enabled router with 128-bit encryption. Even though the utility would accept my key, the Aspire One could not get an IP address.
Poking around a bit more I found that the default Network Authentication setting was Opne and it's need to set to Shared for encrypted networks.
Once I did that along with Brian's suggestion, I was in business.
Brian - Thank you for the solution, I have spent the entire weekend trying to fix my mother-in-laws MSI netbook. I googled many threads until I found this one. This must be an anomaly with netbooks, apparently I lost the connection after a reboot but I toggled back and forth with the power save option as a work around. I will continue to search for long term solution. Thanks again.
at the risk of being redundant, thanks a lot brian. I have an Asus Eee PC and it this strategy worked for me also. Must be a problem across brands. Thanks again.
Thanks Brian! Your advice has saved me having another depressing phone call to various customer service centres. You didn't create the bug yourself to get all this adulation, did you?!!
Cheers,
J
My wife was having a Valentine's Day breakdown from having to write a world lit paper about existentialism in an Egyptian play The Fate of a CockRoach complaining again that our Verizon wireless connection would not allow her to browse the internet without waiting all the time. Essentially useless. Very frustrating. So I googled fios problems acer network wireless and eventually found this forum with lots of complaints and then your solution.
We tried it and WOW, it worked!
Thanks for saving my wife's Valentine's Day evening. Now if only we could find something to inspire her on this crazy paper topic! [nontraditional student, lost big pharma analytical chem job a year ago, needs this stupid course for a Masters Teaching makeover program]. At least she stopped boiling over...
:-)
Great solution.
I've been trying for days to get my girlfriends Acer Aspire One working - and it has Japanese XP installed so it's extremely difficult!!
The above solution from Brian worked for me - but only after I uninstalled the Atheros AR5007EG:
- click "Start"
- click "Control Panel"
- click "Classic View"
- doubleclick "System"
- select "Hardware" tab
- click "Device Manager" button
- click "+" to left of "network adapters"
- right click "Atheros AR5007EG ...."
- click "uninstall"
I then restarted the pc, windows found the new hardware and installed drivers. Then I applied Brians' fix from above and it's been working ever since!
Not only is my internet/wi-fi now working, but my computer is now running super fast, like a core i5 should. Wonderful. Thank you. I like Acer machines, but that is a stupid setting.
Hey there, thanks so much for that simple tip. It turned out my dad's EEE PC had manual TCP/IP settings put in, and when I set it to automatic, I was able to browse the internet again. I also think setting the wireless card's power save feature to "off" helped, but the TCP/IP thing was he last thing that needed fixing. Thanks a lot!
I had the same issue and after spending WAY too long with Acer support insisting it was my ISP or router causing the problem and that the driver was up to date I found a new driver that Acer doesnt have on their site but the manufacturer does. Installed it and it works fine now. www.atheros.cz
I had similar problem on THREE Aspire One computers...I found that if it is plugged into the power cable the internet works fine. Unplug it & oops...it stops working. It says it's connected but then it doesn't load, reset everything it thinks it's connected then drops....it's insane!
One of them we took over to a tech who said it was loaded with a virus. He removed it, charged her $35...it works now. But, we haven't tested it here today. If it works here on my wireless, we'll try to find out what exactly he did, if it doesn't, I'm going to sit in the floor & cry! haha
I'd love to know if anyone else has issues unplugged that correct themselves plugged in? Or is there some simple something I've overlooking? Please help!
I recently bought an Acer One Aspire netbook at Dick Smith in Brisbane, Australia and encountered with a similar problem, however I had just found a solution. At first when the wireless adapter on the netbook detected my router's connection, it asked for a wep key, which at the time, I did not know what it was so I typed whatever I thought it was. Ever since then, I was able to get the correct wep key, so I clicked on the connection found, and thought that a way to re enter the new wep key was to point at the found connection, and click what showed on the left hand side 'change advanced settings'. I clicked on the second tab (I think it was wireless connection), clicked on the original connection found, right clicked, and entered the new wep key in the fields found by clicking the 2nd tab on the connection. It worked; but only temporarily as the netbook would show a 'not connected' icon even though I was able to browse on the Internet, and the connection would drop out every 5 mins. A solution to this problem , is to click 'change advanced settings' on the wireless networks window, click on the 'wireless connection' tab, and remove your main connection's router. Then, refresh for a new list of available connections, click on the main connection again, and re enter the wep key NOW and you will find that not only the icon shows as 'connected', no more dropping out occurs, and the netbook connects automatically to the Internet whenever it is switched on; pretty much permanently =-) Hope this helped. I also recommend the previous posts on turning off adapter power save mode + getting your connection right as soon as you open your new acer aspire one netbook/re do everything if you had made attempts.
OK... so here is what fixed this problem for me. After trying and trying the different options (i.e. ipconfig release, winsockfix, disabling wireless and enabling, uninstalling norton, etc.) I decided to change my wireless router security password. In my case I have a trendnet router and my laptop as well as other wireless devices had the network pre-configure and was showing as connected, but unable to browse. After changing the password and re-joining to the wireless network and entering the new password... it worked!
Well, I found the problem. When I got the Acer, I opened it up without connecting it to my router. Since I couldn't get anyone from Acer I decided to reload everything from scratch again as if I never had done it before. This time, it was connected to my Verizon Wireless router. Voila, it worked I had internet service. The secret to success is to have it hooked to the wireless router when you open your brand new Acer Aspire One. Good luck, I 'm enjoying this baby since December 26th.
2350 users have said thank you to us this month
-Brian