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WD Passport Not recognized.

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saralizzybeth
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Wednesday April 24, 2013
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 - Apr 24, 2013 at 01:17 PM
Zohaib R
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Sunday September 23, 2012
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 - Apr 26, 2013 at 06:54 AM
Opened device manager and under disk drives it shows that it is plugged in (shown as USB Device) and when I hit update driver software it says it is all up to date. However when I open control panel it does not recognize that it is plugged in. As well as when I open Disk Management, nothing is shown. I am running Windows 7 on an HP laptop. Just got the laptop about 2 months ago and this is the first time I am trying to access my external hard drive.

I have faith since it shows that it is there that the passport isn't corrupted or anything, but I have no idea how else to try to open it to access the files.

Thank you SO much in advance for your help!!

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Zohaib R
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Apr 26, 2013 at 06:54 AM
Hi saralizzybeth,

Please try the steps provided in the below mentioned link and check if this helps:

https://ccm.net/faq/19540-western-digital-passport-hard-drive-not-detected

Do reply with results.
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