WD Passport Not recognized.

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Registration date
Wednesday April 24, 2013
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2368
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Sunday September 23, 2012
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December 13, 2018
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Opened device manager and under disk drives it shows that it is plugged in (shown as USB Device) and when I hit update driver software it says it is all up to date. However when I open control panel it does not recognize that it is plugged in. As well as when I open Disk Management, nothing is shown. I am running Windows 7 on an HP laptop. Just got the laptop about 2 months ago and this is the first time I am trying to access my external hard drive.

I have faith since it shows that it is there that the passport isn't corrupted or anything, but I have no idea how else to try to open it to access the files.

Thank you SO much in advance for your help!!

1 reply

Posts
2368
Registration date
Sunday September 23, 2012
Status
Member
Last seen
December 13, 2018
44
Hi saralizzybeth,

Please try the steps provided in the below mentioned link and check if this helps:

https://ccm.net/faq/19540-western-digital-passport-hard-drive-not-detected

Do reply with results.