Dell internet issues

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oskieee Posts 3 Registration date Sunday September 1, 2013 Status Member Last seen September 2, 2013 - Sep 1, 2013 at 05:05 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Sep 3, 2013 at 07:10 PM
Hey guys Im having problems connecting to the internet via wireless adapter it picks up my wifi but it just isn't getting my ip address... I feel there may be issues due to the fact its pretty old... I know for a fact my wireless works because I have moble devices connected its just one desk top in particular... please help

3 replies

Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Sep 2, 2013 at 04:57 PM
Hi oskieee,

Please follow the below mentioned steps and reply with results:

1. Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
2. Type "cmd" and hit "Enter".
3. Type "ipconfig" at the command prompt and hit "Enter".
4. Scroll down to Wireless Adapter.
5. Under the listed Wireless Adapter check if "IPv4" and "Default Gateway" show a valid IP Address.
6. Type "ping IPv4 Address" and hit Enter also ping "Default Gateway". Replace IPv4 address and "Default Gateway" with actual IP Addresses.
7. If you get response in the above step, type "ping www.dell.com" and check if there is response.
8. If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
a. Winsock Reset - Fix it
b. Automatically diagnose and fix common security setting on Windows
c. MS Fix it : Improve performance, safety and security in Internet Explorer
9. If ping is successful for default gateway, but not for websites, check in "Safe Mode With Networking". If you are able to go online in "Safe Mode With Networking", then it's an issue mostly with firewall.
10. If you are not able to ping the website or go online in "Safe Mode With Networking" also, then "Power Cycle" the router.
11. Check if any other computers are able to connect to this same wireless network. If yes, the issue is with this computer.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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oskieee Posts 3 Registration date Sunday September 1, 2013 Status Member Last seen September 2, 2013
Sep 2, 2013 at 08:31 PM
Disregard that previous comment
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oskieee Posts 3 Registration date Sunday September 1, 2013 Status Member Last seen September 2, 2013
Sep 2, 2013 at 08:26 PM
Is it, ethernet adapter wireless network connection 7:
Media state . . . . . . . . . . : media disconnected
C:\documents and settings\pc>
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Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Sep 3, 2013 at 07:10 PM
Hi oskieee,

Please check the IP Address of the Wireless Adapter not the Ethernet Adapter. Reply after trying the steps.
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