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Toshiba Satellite

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Emmalou7777 Posts 4 Registration date Sunday May 4, 2014 Status Member Last seen May 5, 2014 - May 4, 2014 at 03:08 PM
Tmsk8DC Posts 2 Registration date Tuesday May 6, 2014 Status Member Last seen May 6, 2014 - May 6, 2014 at 09:42 AM
Hi. This evening I was using my laptop and the screen went blank (it's never been dropped or damaged) so i thought it had ran out of battery. But since it has not came back on, I've tried all the little tips like taking the battery out. I've restored it but neither worked.. Help please :(

6 responses

Answer 1 / 6
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
May 4, 2014 at 04:28 PM
How could you have restored it without knowing what was on the screen?
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Answer 2 / 6
Emmalou7777 Posts 4 Registration date Sunday May 4, 2014 Status Member Last seen May 5, 2014
May 4, 2014 at 04:37 PM
Because it works on safe mode..
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Answer 3 / 6
Emmalou7777 Posts 4 Registration date Sunday May 4, 2014 Status Member Last seen May 5, 2014
May 4, 2014 at 04:37 PM
It works right up to windows start up
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Answer 4 / 6
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
May 4, 2014 at 04:42 PM
Since you get a screen display in safe mode, I suspect that a process or service has been contaminated by a virus.

I will request that your thread be transferred to virus/security section of the forum where you will get help.

In the meantime, start in safe mode with networking and follow the instructions in the following link:

https://ccm.net/download/download-23176-zhpdiag

Good luck
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Answer 5 / 6
Emmalou7777 Posts 4 Registration date Sunday May 4, 2014 Status Member Last seen May 5, 2014
May 5, 2014 at 09:46 AM
Unfortunately it still isn't working:(
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
May 5, 2014 at 04:10 PM
What is it that did not work? Safe Mode?
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Answer 6 / 6
Tmsk8DC Posts 2 Registration date Tuesday May 6, 2014 Status Member Last seen May 6, 2014
May 6, 2014 at 09:42 AM
I Think that you're laptop isn't working because the RAM, Or you need to change the video chip, this things happens because of time, laptops are getting older. so remove the RAM from you're computer clean it and put it again. maybe this will solve you're problem. i this didn't work try to change the screen.
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