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My Seagate FreeAgentGo external HDD doesn't recognize folders

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AdrianR Posts 3 Registration date Monday May 19, 2014 Status Member Last seen May 20, 2014 - May 19, 2014 at 02:41 PM
AdrianR Posts 3 Registration date Monday May 19, 2014 Status Member Last seen May 20, 2014 - May 20, 2014 at 03:09 PM
Hi everyone,


I have an issue with my Seagate Free Agent Go HDD. All of a sudden some of the folders (not all) lost their association with Windows Explorer remaining white and in properties saying only "File" and having 0kb. What is strange is that they have a lot of Gb and my HDD shows the same size free / ocupied despite each folder is said to have 0kb. I tried to use Scan Disk. It found some issues but this was not fixed. Anyone had the same issue?

Thank you.

AR
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Answer 1 / 1
carminabigue Posts 620 Registration date Tuesday March 19, 2013 Status Member Last seen June 10, 2015 125
May 20, 2014 at 10:37 AM
Hi,
I think your HDD have a virus/malware.

Try this and follow these instructions:

https://ccm.net/faq/4210-how-to-remove-autorun-inf-file
AdrianR Posts 3 Registration date Monday May 19, 2014 Status Member Last seen May 20, 2014
May 20, 2014 at 02:13 PM
Hi,

Thanks a lot for the suggestion. However it didn't work. I tried to run that command from Command Prompt and it told me that Access is Denied. When running Malwarebytes it didn't find anything on the external HDD. :(

AR
Blocked Profile
May 20, 2014 at 02:23 PM
Elevate your rights when you open the comand prompt by running as admin. Try that!
AdrianR Posts 3 Registration date Monday May 19, 2014 Status Member Last seen May 20, 2014
May 20, 2014 at 03:09 PM
ac3mark - thanks for the suggestion. I tried it as instructed and worked in the sense that it didn't return any error but it didn't tell me something was done either. After typing the two commands I removed my external drive and connected again. The issue is still there. :( I haven't run once again the anti-malware tool though, but I don't think it will find anything if the first time it didn't...

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