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My Seagate FreeAgentGo external HDD doesn't recognize folders

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AdrianR Posts 3 Registration date Monday 19 May 2014 Status Member Last seen 20 May 2014 - 19 May 2014 à 14:41
AdrianR Posts 3 Registration date Monday 19 May 2014 Status Member Last seen 20 May 2014 - 20 May 2014 à 15:09
Hi everyone,


I have an issue with my Seagate Free Agent Go HDD. All of a sudden some of the folders (not all) lost their association with Windows Explorer remaining white and in properties saying only "File" and having 0kb. What is strange is that they have a lot of Gb and my HDD shows the same size free / ocupied despite each folder is said to have 0kb. I tried to use Scan Disk. It found some issues but this was not fixed. Anyone had the same issue?

Thank you.

AR
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carminabigue Posts 620 Registration date Tuesday 19 March 2013 Status Member Last seen 10 June 2015 125
20 May 2014 à 10:37
Hi,
I think your HDD have a virus/malware.

Try this and follow these instructions:

https://ccm.net/faq/4210-how-to-remove-autorun-inf-file
AdrianR Posts 3 Registration date Monday 19 May 2014 Status Member Last seen 20 May 2014
20 May 2014 à 14:13
Hi,

Thanks a lot for the suggestion. However it didn't work. I tried to run that command from Command Prompt and it told me that Access is Denied. When running Malwarebytes it didn't find anything on the external HDD. :(

AR
Blocked Profile
20 May 2014 à 14:23
Elevate your rights when you open the comand prompt by running as admin. Try that!
AdrianR Posts 3 Registration date Monday 19 May 2014 Status Member Last seen 20 May 2014
20 May 2014 à 15:09
ac3mark - thanks for the suggestion. I tried it as instructed and worked in the sense that it didn't return any error but it didn't tell me something was done either. After typing the two commands I removed my external drive and connected again. The issue is still there. :( I haven't run once again the anti-malware tool though, but I don't think it will find anything if the first time it didn't...

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