Solving black screen problem of dell inspiron 3420

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9797099690 Posts 1 Registration date Sunday July 20, 2014 Status Member Last seen July 20, 2014 - Jul 20, 2014 at 01:41 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jul 20, 2014 at 04:08 PM

i have dell inspiron 3420 laptop which is around 1 year old.From last few days when i turn on the laptop,there is black screen and white cursor visible on the screen and nothing else.I started pressing various functional keys such as f2, f12 etc but nothing happened.Now i request your goodself to help me in solving it as i have lot of files stored in it which i need urgently.

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Answer 1 / 1

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,168
Jul 20, 2014 at 04:08 PM

Try this:

1. Remove the battery and cable
2. Press and hold the power button for 58 seconds
3. Replug and start

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