Wd my passport external hard cannot open ( urgent )

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Hello,
I cannot open my wd external hard, but it is showing in my computer as"Local Disk:I". tried several times to open but could not.
when I connect it to the computer it appears a window " you need to format the disk in drive I: before you can use it"
i tried formatting but windows can't format.
and when I tried to open a window appears " I:/ is not accessible. The request could not be performed because of an I/O device error."

help me to open my hard.

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Hi,

Try unplugging the device, uninstalling the drivers, restarting the PC and plugging in the device. The OS should reinstall drivers. I would try the chkdsk /r, /f commands from the cmd. Some users seems to have pretty good success rate with this method. You should try accessing your files from another PC.

https://docs.microsoft.com/en-us/previous-versions/technet-magazine/dd637756(v=msdn.10)?redirectedfrom=MSDN - more about chkdsk commands
https://support.wdc.com/downloads.aspx?DL - You can manually download the WD drivers.

Hope this helps
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tried uninstalling ,
chkdsk is not working it says
"Access Denied as you do not have sufficient privileges.
You have to invoke this utility running in elevated mode."
need help :
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Use command prompt in administration mode..
RIght click on command prompt-->Run as administrator-->enter user name and password