WD 1TB not working

Hi R2d2,

the S/N is WXA1E63RZL94
It has a tac-tac-tac sound when inserted to the USB ports infront and in the rear of the PC, already tried to change cables but to no avail, moreover, tried other comments from other forums such as this like the "Tweak UI" - nothing happens
and this one:
Solution

• Click on Start --> Run ---> type diskmgmt.msc and click on OK
• Right-click on WD Passport Drive --> Select "Change Drive Letter and Paths..." --->
• Click on "Add" button ---> Select your drive letter and click on OK
• Note : If the drive letter is already assigned, then try changing the drive letter by clicking on the "Change" button instead of "Add" button in the above step
• If the problem still persists:
• Click on Start --> Run --> type regedt32 and click on OK
• Registry Editor will be opened
• First backup your registry by going to File --> Export
• Then expand the following key:
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967- E325-11CE-BFC1-08002BE10318}
• If you see any upperfilter or lowerfilters entries at the right side, simply delete them.
• Close the registry and restart your PC.

I tried the solution suggested above. However, there's no "Change Drive Letter... nor "Add" upon right clicking.
when opening the diskmgmt.msc, New volume G: was shown as disk 2
And at the bottom, DISK 2 says, "unknown/ not initialized"
upon initializing it a pop-up box appear says " The request could not be performed because of an I/O device error"

however when check the properties of Unkown disk, it says "this device is working properly"as WD Elements 1048 USB Device Properties,

what to do next, pls help, thanks

thanks R2D2