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Passport woes

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ibrooks Posts 1 Registration date Thursday May 28, 2015 Status Member Last seen May 28, 2015 - May 28, 2015 at 09:42 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Jun 1, 2015 at 05:31 AM
Good evening.
I have a WD 1 TB Passport. I use it to watch movies on my Surface 2 mostly when I travel ( a couple times a year). I plug it in and got the musical chime that it was plugged in, but file manager doesn't recognize it. I lights up and I hear/feel a motor running, nothing shows up. If I go to device manager, it shows and says it's working properly. Even when I click in the right corner to eject it, the icon shows and notifies me when its okay to eject.

How can I fix this? I've tried it on more than one device, also.

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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
May 29, 2015 at 02:46 AM
Hi ibrooks,

Can you see the device in Disk Management? Check if it has a file format and a drive letter. If it is detected in Device Manager, uninstall it and restart the PC. Plug the device back in. The drivers should be automatically reinstalled. Is it visible now? I would recommend you to check the My Passport with another USB cable. Do you have valuable data on the drive?

Hope this helps
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Ibrooks
May 29, 2015 at 07:30 AM
Good morning. It is recognizable in Device Manager and it was before. I did what you suggested, and it still doesn't work. I've tried plugging it into other devices, as well as, using other cables. I have a few hundred movies on drive. If I need to replace the drive, I can get those back. I just don't want to spend money on the drive, those things aren't cheap. I guess I'd rather replace the drive than my Surface.
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155 > Ibrooks
Jun 1, 2015 at 05:31 AM
I would recommend you to connect the drive to a desktop and use Data Lifeguard Diagnostic to check drive's health. In addition, it may be useful to boot from a Linux Live CD. You may get enough access to backup your data. If you manage to do so, format the drive and check its health once more. I leave you a download link to Data Lifeguard Diagnostic.
http://products.wdc.com/support/kb.ashx?id=KcfxP0
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