Dell Inspirion 13.7000 series gets blank screen when turned on

Solved/Closed
jess - Updated on Jun 16, 2017 at 02:28 AM
 Maggie - Mar 28, 2018 at 04:49 PM
Hello,

when I turn my laptop on, I get the dell logo, but then it turns to a blank grey screen with just the mouse showing.
I just got this laptop a few weeks ago.

1 reply

Ambucias
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Jun 20, 2015 at 05:46 PM
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
47
Thanks, I have the same problem and this worked for me!!
Thank you.
I unplugged the charger from the laptop and pressed the power button and held it while the laptop was still on at the black screen. It restarted perfectly
0
Thank you! This worked for me.
0
Suckattechnology
May 12, 2016 at 01:25 PM
I properly turned off my laptop using your suggestion. I didn't know there was a difference when I'd been "turning it off" before. It fixed it! Thank you :)
0
FiremansFlame44
May 22, 2016 at 02:46 PM
Worked for me too! Thank you!
0
Worked for me as well! Thank you!!
0