Dell Inspirion 13.7000 series gets blank screen when turned on [Solved/Closed]

jess - Jun 20, 2015 at 05:18 PM - Latest reply:  Maggie
- Mar 28, 2018 at 04:49 PM

when I turn my laptop on, I get the dell logo, but then it turns to a blank grey screen with just the mouse showing.
I just got this laptop a few weeks ago.
See more 

19 replies

Best answer
Ambucias 52566 Posts Monday February 1, 2010Registration dateModeratorStatus June 20, 2018 Last seen - Jun 20, 2015 at 05:46 PM
Thank you
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck

Thank you, Ambucias 46

Something to say? Add comment

CCM has helped 1845 users this month

Thank you. It worked like clockwork. I would have never guessed. Awesome!! Thanks for the help! Nice to see the community help each other out!
Removed the battery, held the start button for a minute, put it back together and voila!
Back in business.

Certainly saved me a service call.
No words.. Walking to 2018.. This still works folks!!!
Thanks a lot for the peace of mind Ambucias..
Have a great year ahead... :)
Thank you so much!! It worked!!
Thank you!!!!! It worked like a charm!