Dell Inspirion 13.7000 series gets blank screen when turned on

jess - Updated on Jun 16, 2017 at 02:28 AM
 Maggie - Mar 28, 2018 at 04:49 PM

when I turn my laptop on, I get the dell logo, but then it turns to a blank grey screen with just the mouse showing.
I just got this laptop a few weeks ago.

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,167
Jun 20, 2015 at 05:46 PM
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
Thanks, I have the same problem and this worked for me!!
Thank you.
I unplugged the charger from the laptop and pressed the power button and held it while the laptop was still on at the black screen. It restarted perfectly
Thank you! This worked for me.