Dell Inspirion 13.7000 series gets blank screen when turned on

Solved/Closed
jess - 20 Jun 2015 à 17:18
 Maggie - 28 Mar 2018 à 16:49
Hello,

when I turn my laptop on, I get the dell logo, but then it turns to a blank grey screen with just the mouse showing.
I just got this laptop a few weeks ago.
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1 response

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
20 Jun 2015 à 17:46
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
Thanks, I have the same problem and this worked for me!!
Thank you.
I unplugged the charger from the laptop and pressed the power button and held it while the laptop was still on at the black screen. It restarted perfectly
Thank you! This worked for me.