Dell Inspirion 13.7000 series gets blank screen when turned on

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jess - Updated on Jun 16, 2017 at 02:28 AM
 Maggie - Mar 28, 2018 at 04:49 PM
Hello,

when I turn my laptop on, I get the dell logo, but then it turns to a blank grey screen with just the mouse showing.
I just got this laptop a few weeks ago.

1 response

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,178
Jun 20, 2015 at 05:46 PM
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
47
Thanks, I have the same problem and this worked for me!!
Thank you.
I unplugged the charger from the laptop and pressed the power button and held it while the laptop was still on at the black screen. It restarted perfectly
0
Thank you! This worked for me.
0