Dell Inspirion 13.7000 series gets blank screen when turned on [Solved/Closed]


when I turn my laptop on, I get the dell logo, but then it turns to a blank grey screen with just the mouse showing.
I just got this laptop a few weeks ago.
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Best answer
Registration date
Monday February 1, 2010
Last seen
October 10, 2019
Thank you
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck

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CCM 6469 users have said thank you to us this month

Thank you. It worked like clockwork. I would have never guessed. Awesome!! Thanks for the help! Nice to see the community help each other out!
Removed the battery, held the start button for a minute, put it back together and voila!
Back in business.

Certainly saved me a service call.
No words.. Walking to 2018.. This still works folks!!!
Thanks a lot for the peace of mind Ambucias..
Have a great year ahead... :)
Thank you so much!! It worked!!
Thank you!!!!! It worked like a charm!