No sound

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harrytherid
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- Aug 16, 2015 at 01:38 PM
 Blocked Profile - Aug 17, 2015 at 10:45 AM
After a reload of Windows, My Toshiba Satellite Pro running XP has no sound on the built in speakers or the headphone socket. It has, however, sound on the USB ports. I reloaded the sound driver but still no joy. I can find nothing wrong. Device manager thinks all is fine and "troubleshooting" can find nothing wrong. Any ideas?

Harry

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Aug 16, 2015 at 06:39 PM
Hello Harry,

what do you mean you have audio on USB?

are you using a USB Audio Card?

When did it last work? before the restart?

Have you tried a system restore?
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harrytherid
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Aug 17, 2015 at 04:08 AM
Hello kieferschild,

What I mean is that if I plug in a pair of USB auxiliary speakers they work fine. Unfortunately I wish to use the headphone socket and am unable to do so. The internal speakers have never worked since a reload of windows (they were working before the reload of windows) after the computer got generally messed up (my daughter had been using it) and I decided to start afresh. I am not using a USB audio card unless there was already one built into the computer when bought (new). I don't think restore would help.

Harry
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Aug 17, 2015 at 04:20 AM
Hi Harry,

it sounds like you havent installed the correct audio drivers for your computer.

Can you provide the model number of the laptop and I will locate them.
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harrytherid
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Aug 17, 2015 at 04:48 AM
Thanks, Kieferschild,

The serial number is X8052245H. The trouble shooter says that all is working as it should, but I will try whatever you tell me.

Yours Harry
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Blocked Profile > harrytherid
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Aug 17, 2015 at 05:01 AM
Harry,

what country are you in?

the SN isn't being found on the .com website.
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harrytherid
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Aug 17, 2015 at 05:21 AM
Thanks, Kieferschild,

I am in the UK. It is a Pro S300-121, Mod No PSSBOE-05E00UEN I have checked the the serial number and X8052245H is correct.

Yours Harry
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Blocked Profile > harrytherid
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Aug 17, 2015 at 05:44 AM
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harrytherid
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Aug 17, 2015 at 07:49 AM
Oh dear, oh dear, I downloaded and installed the driver on that link and rebooted and now I have no sounds whatsoever as my USB speakers are now not working either. As you might imagine I am well unhappy.

Harry
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Aug 17, 2015 at 07:51 AM
Can you right click My Computer and go to Manage

On the left click on device manager

under Audio/Sound can you right click and delete the drivers and check the option to uninstall drivers.

restart and install what I said again.
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Aug 17, 2015 at 09:49 AM
I don't have Audio/Sound under device manager. The nearest I have is "sound, video and game controllers" and when I click on that I do not have the option to delete drivers.

Harry
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Aug 17, 2015 at 09:50 AM
In the list of devices in device manager, do you have a yellow triangle with an exclamation mark in?
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harrytherid
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Aug 17, 2015 at 10:07 AM
No

Harry
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Aug 17, 2015 at 10:09 AM
Try installing the audio driver again.
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harrytherid
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Aug 17, 2015 at 10:32 AM
I have done that and it is just the same. No sound whatsoever. I think this computer is ruined!
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harrytherid
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Aug 17, 2015 at 10:41 AM
I have fiddled with the settings and have got the USB speakers working again so I shall forget the internal speakers and get myself a USB to headphone adapter so I can use my RF headphones.

Thanks for trying

Harry
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Aug 17, 2015 at 10:45 AM
Harry,

That's a shame.

As you know, Windows XP is no longer support by Microsoft so now may be the time to upgrade.

Until next time!
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