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Gateway Computer

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Tuesday September 22, 2015
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I'm working on an old Gateway computer. Every time I turn on the computer it goes to the start up screen then immediately goes to a black screen asking for the system password. You cannot access the BIOS or anything else. The computer model is E-4610s running Windows XP Professional. I've tried taking out the CMOS jumper and starting it up but it still asked for the password.

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47367
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Monday February 1, 2010
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Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can't prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

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