My Toshiba Satellite is Restarting Itself

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Dead comp - Oct 9, 2015 at 01:52 AM
BrianGreen
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- Oct 18, 2015 at 02:35 PM
Hello,

My toshiba satellite L655-S5146 decided to give me a black screen one day with white writing. I selected launch start up repair and it just rebooted to the same screen. Once in a while it would load my log in page and open my files but selected to restart itself giving me a blue screen. After some time of me trying the numerous trouble shooting techniques including bios reset it now won't even turn on. I plug it in hit the power button and can hear the fan the computer makes a tick sound and shuts off after 3 seconds and turns on again if I don't remove the power cord it repeats the start and off cycle.

Can I remove my files from the laptop?
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BrianGreen
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Oct 10, 2015 at 01:38 AM
Hi Dead comp,

You could try to stop the cycle by stopping the reboot on system failure. You dont mention the version of Windows, but i'll guess its 7 or before ... To do the job you need hit the [F8] key repeatedly after you switch on. Contilue to do this until the Advanced Boot Menu appears. With the arrow keys select Disable Automatic Restart On System Failure and hit [ENTER]. Hopefully you will get a blue screen with white writing on with a stop code. Let me know the code and I will try to help from there.

Also if we cant get it going again, there might be a way of retrieving your data, but it depends on the damage caused so far.

Good luck - dont forget to post back with the stop code.
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Thanks for replying, however it starts for 2 seconds and shuts off immediately. I tried the F8 but since it's not on long enough that does not work. Some other post on Google said to take out the ram sticks one by one and see if the laptop starts, I tried that and got the computer to start and repair to a time it functioned but now the mouse and keyboard is not working, even if I plug in an external mouse and keyboard. So I'm am still in a dilemma of how to retrieve my files. (And I have no idea what Windows model it is)
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BrianGreen
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Oct 10, 2015 at 03:33 PM
Ok. removing the memory would have been my next move. I guess you replaced the last one with one that you took out just in case the last stick was the faulty one.

Anyway, discounting the hard drive, try removing the hard drive and replace the memory. If it comes on and stays on it would probably indicate a faulty hard drive, or more likely something on the drive is causing it to fail. Let us know what happens.

Of cause, I am assuming this is not a power issue - if the battery is low and not charging this would cause the same sort of symptoms (but probably not the keyboard/mouse not working) - Just thought Id cover that base.

As far as recovering any data ...
now you have the hard drive out you could install it into another machine - but not as the primary drive. You could do this by putting it as a slave drive in a desktop machine (by connecting the power and data cables) or by installing it into an external USB caddy and connecting to a USB port in a desktop or laptop. With this done the first thing you should do as soon as the device is detected is to perform a FULL virus check on the drive. Remove (quarantine) anything the anti-virus program finds. You will now hopefully be able to navigate through your drive and save to another drive the data you need to save.

As an extra, if viruses were found then you could then try to install the drive back into the original machine. You might be lucky and have the machine working again.

Let us know how it goes.
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Can't log in > BrianGreen
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Oct 10, 2015 at 07:08 PM
Thanks again, now I have to figure out which one is the hard drive but I'm sure Google can help with that. I am still trying to figure out how to get the mouse to work. It does not work at all when I am at the log on page. Will let you know how the hard drive thing works out.
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Mouse is still stuck at the log in page. Did not have time to take out hard drive. Tried F8 and system repair (mouse and keyboard works perfect there). The system repairs all fail. If I try to scan comp from command prompt it says a system repair is pending.

This is completely mind boggling. Starting in safe mode does nothing I still can't use mouse to click on a user name.

Tried external mouse again and it powers up but the mouse does not work on the log in page. USB port was tested from the command prompt and my USB was open and I could see files so I know the mouse and USB works just not on the normal start up or in the safe mode options.

That's everything I tried still somewhat hopeful I can fix this. Just wanted to update you on the lack of my progress. Thanks for your help. (It is a Windows 7 -was able to see that in the system recovery.)
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BrianGreen
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Oct 16, 2015 at 04:29 PM
Ok - Its good that you can get to safe mode and the mouse works. At least it shows the hardware is all working.

I think this could have been caused by either a virus or a Microsoft update that went wrong. You mention that you found the version of windows while looking in system recovery. This implies that it is not shutting down in safe mode. Things are looking even better!

you have 3 choices at this point - either try to (1) recover your important data and save it onto a memory stick, external (USB) hard drive, or DVDs (from within safe mode) or (2) try a system restore to a date before you know it worked, or (3) perform an antivirus check and see if it was a virus causing the fault.

I would do the options in the order I mentioned them above.

If you choose the first option you MUST check your backed up data with an antivirus program (on a different machine) before you open it on any machine.

If you choose the second option you MUST do an antivirus check as soon as the machine starts to work and before you use your computer.

If you cannot perform a system restore let me know and I will help you try this a manual way, but this isnt for the feint hearted.

When all is good DO A BACKUP!!!!!! :^)

Hope it goes well Please let me know.
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