External hard drive (seagate 1TB)
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Teal1402
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Wednesday May 11, 2016
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May 11, 2016 at 10:58 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - May 12, 2016 at 02:42 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - May 12, 2016 at 02:42 AM
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xpcman
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May 11, 2016 at 02:51 PM
May 11, 2016 at 02:51 PM
can you test it on another computer or with a different cable?
Boogieman_WD
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May 12, 2016 at 02:42 AM
May 12, 2016 at 02:42 AM
Hey there, Teal1402
Go ahead and follow @xpcman's advice. I'd just add that if you don't have the option to test the drive with a different computer, except for using different SATA cables on yours, you should try it with a different SATA port as well.
Other than that, you could still check if the drive is recognized by Disk Management and Device Manager. If it is recognized by either of them, would you please be so kind as to post screenshot of what you see there?
Do you have data which you need to recover? Do you hear any unusual sounds/noises coming from the drive? Have you experienced any problems with that HDD before?
If you don't have data which need to recover, you could download the HDD manufacturer's diagnostic tool to see if it recognizes the drive and run the tests if it does, to see if anything out of the ordinary pops-up.
Hope that helps. Please let us know how everything goes.
Boogieman_WD
WD Representative
Go ahead and follow @xpcman's advice. I'd just add that if you don't have the option to test the drive with a different computer, except for using different SATA cables on yours, you should try it with a different SATA port as well.
Other than that, you could still check if the drive is recognized by Disk Management and Device Manager. If it is recognized by either of them, would you please be so kind as to post screenshot of what you see there?
Do you have data which you need to recover? Do you hear any unusual sounds/noises coming from the drive? Have you experienced any problems with that HDD before?
If you don't have data which need to recover, you could download the HDD manufacturer's diagnostic tool to see if it recognizes the drive and run the tests if it does, to see if anything out of the ordinary pops-up.
Hope that helps. Please let us know how everything goes.
Boogieman_WD
WD Representative
