WD My passport Slim not being recognized
Closed
Sabina
-
Jun 22, 2016 at 12:20 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Jul 4, 2016 at 05:30 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Jul 4, 2016 at 05:30 AM
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1 response
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
155
Jul 4, 2016 at 05:30 AM
Jul 4, 2016 at 05:30 AM
Hi Sabina,
I am sorry for any inconveniency caused by your My Passport drive and I apologize for answering you a bit late. Could you tell me if the issue was resolved?
Could you open Disk Management and check if the drive appears correctly? Does it have a file format and a drive letter? Since the drive is accessible on another PC, backup all important data.
Back on your desktop, open Device Manager, search for the drive and uninstall it. Restart the PC and plug the drive back in. There may be some driver issue and that is why your My Passport is working normally on another PC.
Hope this helps
I am sorry for any inconveniency caused by your My Passport drive and I apologize for answering you a bit late. Could you tell me if the issue was resolved?
Could you open Disk Management and check if the drive appears correctly? Does it have a file format and a drive letter? Since the drive is accessible on another PC, backup all important data.
Back on your desktop, open Device Manager, search for the drive and uninstall it. Restart the PC and plug the drive back in. There may be some driver issue and that is why your My Passport is working normally on another PC.
Hope this helps
