WD My passport Slim not being recognized

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Sabina - Jun 22, 2016 at 12:20 PM
R2D2_WD
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3606
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Monday September 1, 2014
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February 20, 2017
- Jul 4, 2016 at 05:30 AM
Hello,

I have used this before on my machine, however today it is not being recognized. No yellow triangle, find it in my Device Manager. It is recognized on my laptop, just not on my desk top. Have used the USB ports with another USB stick. I get a message it will run faster if I have a Super USB. However it does not pop up with the question with the Auto Play - My passport - open folder to view files, like it use to on the desktop, however it does on my laptop...........ugh..........what's up?

1 reply

R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
152
Jul 4, 2016 at 05:30 AM
Hi Sabina,

I am sorry for any inconveniency caused by your My Passport drive and I apologize for answering you a bit late. Could you tell me if the issue was resolved?
Could you open Disk Management and check if the drive appears correctly? Does it have a file format and a drive letter? Since the drive is accessible on another PC, backup all important data.
Back on your desktop, open Device Manager, search for the drive and uninstall it. Restart the PC and plug the drive back in. There may be some driver issue and that is why your My Passport is working normally on another PC.

Hope this helps

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