WD Passport lights up but does not connect
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Nickname
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Jul 13, 2016 at 10:00 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Jul 25, 2016 at 11:35 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Jul 25, 2016 at 11:35 AM
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1 response
KY_WD
Posts
2053
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
122
Jul 14, 2016 at 10:50 AM
Jul 14, 2016 at 10:50 AM
Hello Nickname,
Have you checked if the WD My Passport hard disk works on different ports on your computer? If the MAC has several USB ports, I recommend plugging the external drive in each of them because, for example, one of the USB ports may be failing or needing to update the drivers. Besides, I would like to know, have you connected the external hard drive on different computers with different operating systems recently?
If you haven't done it till now, I would like to suggest you try to access it with an Ubuntu Live USB. In the Ubuntu forum you could see the steps how make a bootable USB. Then you have to boot from it without installing the OS but just trying it on the MAC. Try to see if you could access the drive like that.
Can you hear the hard drive spinning while connected or everything is calm and does not feel any vibration when you touch the case? If you can't, the disk must be in a bad condition and you should take it to a data recovery company to extract the information.
Hope that I helped.
Western Digital representative
Have you checked if the WD My Passport hard disk works on different ports on your computer? If the MAC has several USB ports, I recommend plugging the external drive in each of them because, for example, one of the USB ports may be failing or needing to update the drivers. Besides, I would like to know, have you connected the external hard drive on different computers with different operating systems recently?
If you haven't done it till now, I would like to suggest you try to access it with an Ubuntu Live USB. In the Ubuntu forum you could see the steps how make a bootable USB. Then you have to boot from it without installing the OS but just trying it on the MAC. Try to see if you could access the drive like that.
Can you hear the hard drive spinning while connected or everything is calm and does not feel any vibration when you touch the case? If you can't, the disk must be in a bad condition and you should take it to a data recovery company to extract the information.
Hope that I helped.
Western Digital representative
Jul 18, 2016 at 01:49 AM
Thank you for answering thou, i appreciate it. ☺️
Jul 25, 2016 at 11:35 AM
It is important to know what exactly did you do /what is that “something”/ to make the drive work on MAC systemс. Did you change the format or something? Are you using additional software to manipulate the drive compatibility with MAC?
My advice is to go a data recovery company, if you want to take back the data stored on the WD My Passport drive.
Cheers.