My WD passport hard drive doesn't show on my computer even after
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Diana
-
Sep 29, 2016 at 08:26 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Sep 30, 2016 at 02:53 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Sep 30, 2016 at 02:53 AM
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1 response
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
155
Sep 30, 2016 at 02:53 AM
Sep 30, 2016 at 02:53 AM
Hi Diana,
I am sorry for any inconveniency caused by your WD drive. Please check the drive on another Windows PC and with another USB cable. Usually, the My Passport drives are preformatted in NTFS for Windows usage. If you want to use the drive on a Mac PC you need to format it. From your description I get the idea that the drive was not formatted on the MacBook and it should be in NTFS. Please open Disk Management and confirm that. Does the drive appear there and does it have a drive letter? Could you tell me what CMD commands have you tried? I would recommend you to try those:
Diskpart
List disk
The drive should be listed. If it is not there, there may be a connectivity problem. In that case, open Device Manager and uninstall the drive. Restart the PC and plug the drive back in. The OS should automatically reinstall the drivers.
If the issue continues and the drive is not working even on another PC, I would recommend you to call the seller and use warranty.
Hope this helps
I am sorry for any inconveniency caused by your WD drive. Please check the drive on another Windows PC and with another USB cable. Usually, the My Passport drives are preformatted in NTFS for Windows usage. If you want to use the drive on a Mac PC you need to format it. From your description I get the idea that the drive was not formatted on the MacBook and it should be in NTFS. Please open Disk Management and confirm that. Does the drive appear there and does it have a drive letter? Could you tell me what CMD commands have you tried? I would recommend you to try those:
Diskpart
List disk
The drive should be listed. If it is not there, there may be a connectivity problem. In that case, open Device Manager and uninstall the drive. Restart the PC and plug the drive back in. The OS should automatically reinstall the drivers.
If the issue continues and the drive is not working even on another PC, I would recommend you to call the seller and use warranty.
Hope this helps
