Can't sign in to windows live messenge

avy - May 25, 2009 at 10:33 PM
 ayam34 - Dec 23, 2013 at 01:39 PM

Since yesterday, I am unable to access Windows Live Messenger. It gives me this message:

We can't sign you in to Windows Live Messenger.
Signing in to Windows Live Messenger failed because the service is temporarily unavailable.
Please try again later.
Error Code: 81000314.

Hoping for your help.


12 replies

elf11 Posts 1 Registration date Friday July 17, 2009 Status Member Last seen July 18, 2009 40
Jul 18, 2009 at 04:38 PM
Sorry for the late reply...
Yes I solved it.Here's what you'll have to do:
Start-Run-regedit-search the key HKEY_CLASSES_ROOT\AppID\{380689D0-AFAA-47E6-B80E-A33436FE314B} and delete it,and then reboot your pc and try to log on again,it should work.
Fantastic elf11, deleting that key did just the job. Cheers very much! That'd been annoying me for a while, previously I had to restart each time MSN acted up with the non-signing in, but deleting this key allows login no problem. Restarting MSN seems to be all that's required.

Anybody worried about deleting the key, you can make a backup of it by right clicking on the file and using 'Export' to save a copy of it to somewhere in your docs. Should the file be required again, opening the backup will restore the old key.
d|ana Posts 1 Registration date Wednesday November 25, 2009 Status Member Last seen November 27, 2009
Nov 27, 2009 at 07:18 AM
hi Elf11,

Thanks for your help. Ur super genius! Muack..
Hey this worked. Thanks.
Can you tell me how did u find this??
really this very good thank you very much my friend :)
for some odd reason, I can't find 380689D0-AFAA-47E6-B80E-A33436FE314B. PLEASE help me, i've been trying so hard to look for it.
In my case This work...
Maybe one of this is the problem and below you've got the solution for them:
The system clock or date may be set incorrectly.

Thank's elf11
open task manager and go to Processes. From there, go to the bottom and scroll right (i'm avoiding typing file names) and look for all the Windows Live files. highlight and end process. I ended them all and restarted them and it worked. "live communications platform" I think was key. I just ended them all to ensure I was killing any hanging process. hope this helps someone.
I had the same problem and was trying to sort it out for hours ..
i t was so easy ,
all you have to do is :
1.control panel and time
3.make sure your date and time are correct .

and sign in again worked for me good luck x

stevvee,it works

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it's due to the daylight savings time change.
Pete in Darwin
May 10, 2013 at 07:45 PM
mine has not worked for a month, and I dont have daylight saving here in NT
Thank you for the tip , I deleted the root file on the regedit and worked.
thanks again
I'm also having these problems, however I can sign in on normal 'windows messenger' and I can also sign in on another account and it doesn't seem to experience the same problem as my dominant account. Strange hey. E-mail me if anyone knows.
1. Go on Internet Explorer
2. Go on to "Tools"
3. Click on "Internet Options"
4. Then Click on "Advanced"
5. Then click "Restore advanced settings"
I had the same problem for a week, I tried everythng but nothing. till I decided to download all the windows update and all my notebook drivers from HP website and installed them on my computer, then all is working fine :)
patdee Posts 1 Registration date Friday November 9, 2012 Status Member Last seen November 9, 2012 1
Nov 9, 2012 at 03:16 PM
I have had this problem twice now. Once earlier in the year. I followed ALL suggestions. NOTHING worked. I had to format the HDD and reload the original OS (Windows 7 upgraded to professional). Then went through the agony of Microsoft auto installing 200+ "updates", that took over 2 weeks to install properly BEFORE the computer would settle down and work right. Damn them!

Everything has worked fine for the past 6 months or so. Then today the problem occured again. But this time I went further. NOT only was I not able to launch Windows live messenger, I found I could not update Windows 7, NOR could I update Windows Security Essentials either. Each gave me similar messages. (Yet I had NO problem in launching Yahoo Messenger, etc).

It seemed to affect ONLY Microsoft programs.

After many hours of fruitless trials and errors and trying EVERY thing I could think of, my prayers were answered. I felt the notion to go into Control panel and see if there was ANY program that was insalled in the last several days. And Voila'. There was indeed a new program loaded into my PC that I had NOTHING to do with. It was installed on the 7th, the day before yesterday!

It is titled "Intel Matrix Storage Console". I uninstalled it and ALL worked instantly fine.

How this program got installed on my computer I have NOT a clue; because I am very leery and careful about ANY program being installed in my PC, because of past nightmares. In any case, removing it solved the problem.

Note: Running a scan using Windows Security Essential picked up NO problems. So they got a problem and don' know it. Oh well. It apparently has something to do with their incessant "security updates" I imagine; and would explain why it ONLY affects THEIR programs. DAMN them!

Hope this helps someone(s). And praise Jesus,

thanks elf11.... it works :D
E DARKO DARKO ma di mi ti bre
screwed by microsoft
Dec 11, 2013 at 01:29 AM
Apparently, purchased Microsoft Equipment I do not control. I Need to Switch to gmail.