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WD Passport - Files went missing

Ask a question redeleon 2Posts Thursday January 12, 2017Registration date January 12, 2017 Last seen - Last answered on Jan 12, 2017 at 05:33 PM by redeleon
Hello all and this is my first post,

I have a WD passport external hard drive (1TB)
I have copied my files to this drive and then suddenly most files were lost

I have tried to research for a way to recover the files
I have tried the following software(s)

1. recuva
2. disk digger

but the files cant be found

also ran numerous antivirus programs (malware bytes, avast etc.)

i have tried to unhide the folders and unchecked the option to hide the system protected files
as well as the attrib -h -r -s /s /d g:*.*
but it returned an access denied error on the system volume information

I've also tried chkdsk.

mostly everything failed.

I ran out of options now and I badly need help as those files are so important

OS: Windows 10 Home 64 bit

thanks!
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Hello redeleon,

Have you tested the Wd My Passport with our software for errors? It's called WD Data LifeGuard Diagnostics and can be downloaded freely from our official web site here: http://products.wdc.com/support/kb.ashx?id=Cl0HeB
My advice is to run the extended test. Come back afterwards to share what happened.
Besides the programs mentioned by you, you could also try to access the data on your drive using Linux Live USB / CD. Within the Ubuntu forum you can see the steps how to make a bootable flash. Once you have downloaded the .iso file, change the boot priority on the computer where the USB is placed. It is done through the BIOS and you must change the boot priority to be from USB ports and not the HDD. When it boots from the PC, you have to click on try option and not on the option to install the OS.

Hope this helps. Keep me posted and good luck!

redeleon 2Posts Thursday January 12, 2017Registration date January 12, 2017 Last seen - Jan 12, 2017 at 05:33 PM
Hi KY_WD

Thanks for taking the time to reply to my message,
I'll try the software you have mentioned as well as the Linux Live USB/CD

I'll post back here after i did those

thanks!
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