Acer laptop @ is weird

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 Dexoys -
I just bought this new Acer Laptop and noticed my @ and " had been switched around, and my hashtag doesn't work because I don't have a £ key. Please help

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October 15, 2020
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Hello,

Do you have a QWERTY keyboard on your Acer? What key do you need to enter?

Regards,
Yes, it is QWERTY, I don't need to enter any key but I'd rather type the way I have been for the past 15 years of my life than to click buttons that input symbols that are not on said button. " and @ are switched. £ and my hashtag are "switched".