I can’t use my Instagram account I forgot my email and my phone number

Question

Hello,think my account was hacked I sent the recovery but I can’t sent I try to recovery and submit my selfie video still i can’t sent it, my account not deactivate it’s on some one use it idk but me I can’t use my account   And yesterday I was promoted to upload a selfie video to verify I’m the person who runs my Instagram account. I’ve tried uploading it all day and I get the same error message that says error please try again later. A never ending loophole. I always get directed to the Instagrams help page which is also just a run around. It doesn’t give me an option to submit a help request form.

BobCCM · Answer

Hello, 

See this forum post where this problem has been discussed and possibly resolved:

https://ccm.net/forum/affich-1122991-selfie-video-verification-upload-error

Regards,

Bob

AustinsCockerel · Answer

I RUN a small time account on IG while building a revamped account and linking to my old FB to give the viewers a versatile content some how was kicked off
I am obviously the owner doing the same thing for years with only fan posts. With all of the activity it must have triggered something I don't have that phone and can't remember my password for the recovery email even though I have all the old and new passwords

I can’t use my Instagram account I forgot my email and my phone number

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