Reels not loading properly
Solved/ClosedHelpiOS Posts 14746 Registration date Friday October 30, 2015 Status Moderator Last seen March 15, 2025 - Mar 23, 2024 at 05:57 PM
When I open a reel on iPhone or iPad, the reel appears briefly, then another unrelated reel appears and runs. I've tried restarting the device, uninstalling/reinstalling the IG app, turning Wi-Fi on and off, using cellular, and some other potential solutions with no results. Has anyone experienced this and found a fix?
Windows / Chrome 122.0.0.0
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4 responses
Mar 11, 2024 at 05:06 PM
Hi,
It may be an issue related to the app. Is your device up to date as well? Have you tried watching reels from the Instagram website?
Updated on Mar 12, 2024 at 05:43 PM
If possible, try with a different account in the app to see if the issue persists.
Check if Instagram is sync with iCloud. Go to Settings > Your name > iCloud. In "Apps using iCloud" turn off sync for Instagram. Next, go to iCloud Backup and turn off backups for Instagram as well.
If the issue persists, try resetting your iPhone settings - your data will be kept. Go to Settings > General > Transfer or Reset iPhone > Reset All Settings.
If you still can't watch reels normally, try reporting it to Instagram by going to your profile > 3 horizontal bars > Help > Report a Problem. In the meantime, you can watch them from the Instagram website on your iPhone by requesting Desktop mode from the Share option in Safari.
Good luck
Mar 20, 2024 at 03:43 AM
I have experienced this and turned out to be a glitch on Instagram. Hope you come right with the suggestions from the above users :)
I really appreciate the feedback and suggestions. For some reason - maybe because there have been a couple updates to Instagram - the problem seems to be fixed now, after not working for 11 days, without me making any changes. Hopefully it doesn't reappear.
Mar 23, 2024 at 05:57 PM
Thanks for the update! I mark your topic resolved for now.
Mar 12, 2024 at 05:44 AM
Yes I am up to date on IOS on the iPhone but not the iPad. And yes, it works fine on the IG web site on a PC.