Router disconects when phone gets used

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 Trudi -
Hello,
when I use my phone my sky router box turns off and I lose my internet connection I have phoned sky about this they say its my lap top but it has a new wireless card in and I know its the box as the lights on the frount go from yellow which is ok to orange which is not it means no connection they just dont under stand when I tell them is there any body out there that has the same problem or had same problem and know how to fix it I have changed the fiter over on the phone line and it is not that I dont know what else to do !!:-(

60 replies

Same thing happens to me when im on my ps3 that shit pisses me off especially when im with uh group of friends on there
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Hey all... Happened to me..After my modem replacement.. thought at first. it was going to be the new equipment... Guess what.. locked my router. on cannel 9.. and disconnected a 2 ghz.. cordless phone.. Wasnt being used...and blingo.. perfect ! Hope this helps.. Joe.. ny-nc.com...
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I HAVE SAME PROBLEM~!!!!!!!!!!T_T I have a routher and a idk what is it its like its the one who splits so my other laptop will have a internt connection..idk how to solve this one can u guyz help?
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i have the same problem with my wifi =(
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We have the same problem here... I just looked up which frequencies the router uses and found out that by default it uses 2.4 GHz. And guess what other devices usually use this frequency: cordless phones!

I know that this router can also handle 5GHz, so I guess there's a setting in the router configuration.
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please check your splitter
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That is the problem in a nutshell; the router and other equipment compete for the same frequency so need to have equipment with different frequencies so they don't compete.
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If your W/Phone is a 2.4GHz, and so is your WLAN, you should go and get a specific phone either higher, or lower that this. and leave your wireless on the same Frequency.
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I finally called the cable company regarding the issue of being kicked off the internet when my home phone rang. The technician changed the channel on my Netgear wireless because apparently my cordless 2.4ghz phone was on the same channel.
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WHY CANT THE INTERNET BE PERFECT! I hate my connection so bad, it drops randomly 20+ times a day...
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I had this problem and it turned out to be a bad connection where the telephone line comes into the house. Took us about a month too & froing with Sky/BT etc. Had to eliminate lots of elements - bought a really cheap telephone to check the phone, had an IT person check the laptop, had a new router. Eventually Sky sent an engineer out to us and problem solved within 5 minutes, just plugged in his machine and hooray problem solved!
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no more euros for me!
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I had the same problem when I got a new cordless phone. I already was using a DSL filter which somehow interfered with the new phone. After being on hold with both Verizon DSL AND the phone company customer support for over an hour with no assistance, I found somewhere on the internet the suggestion of installing the filter "backwards" - plugged the phone into the filter as opposed to plugging the filter into the phone, it all works, now! I had to get a split jack: one side I plugged the incoming phone line, the other side I plugged in the filter. Then, the extra cord I got with the phone, I plugged into the filter. I hope that's not too confusing. Good luck!
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well whenever I get a phone call my INTERNET drops and I cant connect for like 3 or 4 minuets also we have a very bizarre setup we have multiple routers/boxes but we only connect to one of them I don't know why but we do can anyone explain why we have like four boxes/routers I now one is a linksys and one is netgear also we don't have a wireless phone if there is anymore information I can get you to help please tell me
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hey,
same thing happened to me but I found out something
when u go to advanced settings in the unclick the box that says connect to non preffered networks when available...
shud do the trick
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Do you have a cordless phone that is being used in your setup. If so, you most likely have a 2.4 Ghz phone and a 2.4 Ghz Wireless router. The solution would be to get a different phone with a different Ghz Range and your problem should go away.

Here is some info from VTech (https://www.vtechphones.com/

5.8 GHz phones offer great clarity and range. The biggest advantage to a 5.8 GHz phone is that its frequency band is less congested than the 2.4 GHz band, resulting in less interference. 5.8 phones GHz are plentiful in the marketplace today and competitively priced.

DECT 6.0 technology is the latest cordless platform, providing improved range without needing to boost the power. This platform has been set aside exclusively for cordless phone use, which means that DECT 6.0 models have superior sound quality and do not suffer from interference created by wireless networks. This reliable technology has been in use for a number of years in Europe and has proven to provide brilliant quality of voice and sound, high protection against eavesdropping and better range than 2.4 GHz and 5.8 GHz phone systems.

Hope this helps,
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I actually have a new Panasonic DEC 6.0 phone system but am having problems with my modem (from Comcast) phone suddenly going out. I have a Belkin N+ router.
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Why on earth do you think that someone phoning you causes your wireless to drop out? It is totally unrelated.

When someone phones you it is the router that loses connection to the internet. As the broadband and phone calls use the same line it makes sense to assume that the problem is with the phone line not the router. What is likely is that you have extensions in your home and extension boosters. You need to make sure that these are set up correctly and the filters are in the right places. The router should be plugged into the master phone socket with a microfilter.
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i dint say my wireless drops out I sed my ps3 disconnects from its wifi online. my router doesnt disconect when the phone rings, the internet works fine, as all the microfilters etc are in right place. its just ps3 wifi disconects
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> jt4lancs
I have ATT DECT 6 phone system with three wireless handsets. Ever since it was installed in the house we lose internet connection as soon as the phone rings. The internet is through our cable provider so it has nothing to do with the phone line. So far I have to assume it is the frequency of the DECT interfering with my Linksys wireless router. When I lose internet connection I can get it back by power cycling the Linksys. My computer is connected directly with ethernet cable. Obviously the DECT and Linksys are stepping on each other even though they as supposed to be in differencet frequect ranges.

Any ideas???
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I know this seems completely unrelated but there is definitely something going on here and I too am looking for an answer. My setup is as follows:

Netgear WNR834B v2 router connected to the internet.

A series of 6 switches and access points connected to provide access to a fair sized property, all with an independent signal name but connected alone the same wire and running into one lan port on the router.

A single wired connection for one computer connected directly to the router.

2 laptops connecting to the wireless signal provided by the router.

When the phone that shares a line with the dsl signal is picked up (by answering machine or person) the wireless signal from the router disappears, it will not broadcast at all when phone is off the hook. All the access points and the wired connections still remain connected to the internet just fine.

Very, very strange. This happened immediately after I changed my home phone number (put service in a different account but same service) AT&T claims there is no way it is them and yet, they made a change, I changed nothing else and now it does this.

Any suggestions? AT&T has been less than helpful, I'm hoping to find a workaround from the router perspective.

Thanks.
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is it okay to have be talking to someone on the phone while you are on the internet
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omg du no hw to fix wen im on ps3 my phone rings my online go off as weel as my wii nd psp and computer online it really annoyin
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speak english
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Oh and im using wired so its nothing to do with wireless signals
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It has nothing to do with filters or wireless settings just BT poor cabling. An engineer found a loose connection in the strett and it was repaired for a while but mine is bad again, it is the cable quality and sometimes some ancient aluminium cabling which bt havent got round to replacing.
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i want to take my call is computer for this I install PC suit ,after that I cant receive the call I don't know why it's not working if you have any idea please share with me.. For this I will visit many site like http://www.dbpequipment.com/ after all I will not fixed this problem....
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