Hello,
when I use my phone my sky router box turns off and I lose my internet connection I have phoned sky about this they say its my lap top but it has a new wireless card in and I know its the box as the lights on the frount go from yellow which is ok to orange which is not it means no connection they just dont under stand when I tell them is there any body out there that has the same problem or had same problem and know how to fix it I have changed the fiter over on the phone line and it is not that I dont know what else to do !!:-(
Alright well I have this problem too but mine is a little different from yours.
First of all if your INTERNET is disconnecting when you get a phone call then it's simple to fix. If you're using ADSL then it's probably a filter problem. You'll need to find out what your specific telco company recommends but for me I have the ADSL jacked straight into the wall without a filter. The I have every other device that uses the phone line (fax, telephone, security alarm) run through filters. These are very important, if your line isn't split correctly then your ADSL will disconnect whenever the phone rings because there isn't enough line left for it.
Now for the same problem on DIAL-UP, you simply have to find out what number to dial to disable call waiting. For me it's *52, so if I put that in front of the telephone number in my DIALUP it will disable call waiting while you are connected to the internet.
Now if your WIRELESS connection drops, when the phone rings it's usually because of this:
You have a cordless phone in your house that is using the same channel as your wireless router. Now routers are generally quite different so there's no one way to fix this. Just look up your make and model of modem on google and find out how to change the channel on your modem. It's pretty straight forward and not very time consuming to fix.
Also one thing to note is that you shouldn't automatically jump to the highest channel that you can because your wireless card may not be able to go that high.
If none of these work for you then let me know your specific problem and I will try to help as best I can.
Hi, I am having a similar problem to the others mentioned in this forum. I have a wireless router with a laptop connected using Windows XP Home edition that looses its connection everytime the phone rings. We have a cable internet connection. It only seems to happen on this particular computer as we have others we use as well without this problem. Would it be a setting within the computer itself? Thanks,
the voltage of your phones are either too high or too low. you may need new phones. that's what happened to me. mine were older phones and the voltage was too low.
Hi, My problem is the reverse. I have a D-Link Dir-635 and on setting up I get to connect to internet and
find the wireless phone goes off when I connect to wall socket?
Just change the channel in your wireless router to channel 11 .if you have the disk that came with it put it in your computer but make sure you have it hard wired to your computer.there is a setting in there to change the channel. That's all you can do .if you have to routers you need to make sure they are on two different chancels as well . or if your neighbors is close to you it might inter-fear as well.
I have two phone jacks, one on the first floor and another on the second floor. My AT&T DSL connection is
connected to the second floor jack with wireless router. Everything was working fine until I changed 5.8MHZ cordless phone with dect6.0 panasonic phone. Now I have 2.4ghz cordless phone and dect6.0 cordless phone.
dect6.0 is for AT&T line and 2.4ghz for voip line. Whenever I am on voip call and if somebody calls me on my dect6.0 incoming line my voip connection is getting dropped. Sometimes I even losing my internet connection also. Please help me with this.
hi I have a bt hub wireless router and a fax machine with wireless phone it has worked fine for 8 month and last 3 days if my phone rings or I make a call my connection to laptop goes off comes back on when I have finished using the phone
I freaking love you! This fixed it! I did the first thing you said about plugging the router to the wall and all other devices using phone line to a filter, then I tested connection while and after phone conversation and BOOM, internet isn't disconnected anymore! Now I can play online without interruptions when someone talks on the phone! Thank you so much!
Raven ur the man, for years I have lived with the same problem of loss of connection whenever the phone was used. it was so annoying and lost a lot of time switching the modem off and on and restarting my pc. I use adsl and cordless phone. I tried the first solution and it solved the problem. here is the solution I used and it worked for me. (I have the ADSL jacked straight into the wall without a filter. The I have every other device that uses the phone line (fax, telephone, security alarm) run through filters. These are very important, if your line isn't split correctly then your ADSL will disconnect whenever the phone rings because there isn't enough line left for it).
thank you so very much for making my life easier.
I have to wireless phones and one wired phone the wired phone doesn't disconnect my internet but my two wireless phones are, they are all connected with filters and I dont know what ahppenes when I change the channel its really stressing me out can someone help please
I had exactly the same issue and tried all sorts. Changing the position of the router, replaced all of the micro-filters, tried a different laptop but still the problem persisted.
In the end, our telephone line stopped incoming calls working correctly as there was a problem at the Telephone Exchange. So all the trouble I went to to resolve and it was BT's equipment 3 miles away that caused this.
If this fault is over 2 separate telephone lines the fault may be the following.
This can be a wiring problem from your BT poll in the street to your house
The fault is commonly known as the pairs in the cable are legged.
Inside a standard BT drop cable are 2 x pair cables (4 single cores)
1 pair is Orange and white and the 2nd Green and white.
Each single pair is coiled to hold the magnetic field.
If the cable is legged this means when the cable was first installed the engineer has used the wrong white pairs
thus legging the cable,
It will work fine with voice calls but if someone rings in on the 2nd line while you are on the internet your connection will lag or in some cases disconnect.
Hi, don't know if this will help, as I'm not from the same place you are (I'm in Canada, and I've never heard of Sky except for the big blue thing hanging above us).
I was having the same issues with my new DLink DIR-615 router. Whenever the landline would be in use (cordless phone, however), I would loose my connection and it would resume the second (literally) I ended my call. I didn't have that problem before with my other router.
In my case, changing the channel on my router did the trick. I've found multiple posts about this. It was set to channel 6 and I put it to 11 and the connection now seems to hold when the phone is in use.
I don't know how you would do that on your equipment, but it may be worth looking into.
that is exactly what happens to me, everytime the phone is answered it disconnects, and you can get back on it during the call after a few seconds, but it disconnects when the phone call is ended, and I have to conenct again. really annoys me because when I am playin online on ps3 and phone rings it cuts my game off. When I phone sky they tell me the exact same thing as you.
hi just to let u know my router problem was sorted yesterday I was as my husband say very blond I had the filter box plugged in with the router connected to it and in the other I thought I had my phone line in but it was my up stairs line in and my down stairs phone plugged in to the main socket with no filter on so we switch it all round put the main telephone and router together in the filter box and plugged this in and the extension phone up stairs in separately and bingo it works ok now we have suffered with this for 6 months and now its good :-), you could also check your telephone socket unscrew the 2 screws and in the left hand corner there should be a test socket plug the filter with the phone line and router in to the test socket and phone your land line to see this goes off if not there is a fault with your front plate on your phone socket :-( I hope this helps u
Jesus... it would've helped, but your grammar and spelling are so bad that I had to read the post 5 times to understand 1/2 of what you were attempting to say.
OMG I could NOT read that response either, I am not even going to attempt to read it, maybe you could translate it for me?? I have the same exact problem. My laptop is routed to my moms pc and every time the phone rings I get booted. Its annoying.
I had the same problem. Whenever the phone rang, I would get disconnected.
Turns out the wireless telephones are on the same 2.4 Ghz as the modem. I thought I would have to replace the phones but I finally broke down and read the manual. I went into set up in the modem and changed the "channel" from 1 to a higher one. And now... no problem!
So, I know its the last thing you want to do, but read the modem manual, and figure out how to change the channel. It worked for me.
PS, you other guys, please stay in school, or at least use spell check.
i too am experiencin da same prob,Im in a new house in a non cable area,wen da phone is used it disconnects im wid virgin I want to change but doont know if the same thing will happen if I go to bt or sky .Im really frustarted wen I play ps3 it disconnects and wen im on utube and internet.I rung virgin dey said change the filters I got my neighbour to bring me his that works for him and hes wid sky and the same thing happenes please help me !!! :'(
Hello, I finally got rid of that problem last saturday.I had a problem in adsl connection that when I used the phone in other room my connection gets disconnected.After hearing my problem my maternal uncle who has gud knowledge about this connection helped me and now I am freely using my internet .I would like to share this to all of you who are facing this problem.First check your modem whether the light is litting or not and if it is ok don't worry your modem has no any problem.Then the thing I had have problem was in phone connection.It was all due to phone line conflict. Check your phone line if only one is connected there then that must be the problem of your internet connection.You must have to connect another wire from your main provider line, one to adsl modem and another to the other room line.After this you will use your internet without tension like me. If you have further question please ask me freely. I hope you will also get rid of this problem.Thank you
Finally had the problem solved here and it was incredibly frustrating! Due to an ATT upgrade the voltage on the telephone line was too high! They reduced it and everything's fine now. Of course, they still claim it wasn't thir fault...
Ensure you have a microfilter connected to EVERY piece of equipment plugged into the phone line and check that sky haven't connected their double adapter before the filter when they installed your set top box. Failing that use the BT test socket with a filter, phone and your router and see if you get the same issue, then try a 2nd filter, then borrow a phone from someone and see if that works - failing all of that, speak to your ISP as you may have a faulty router. Lastly, if all else fails contact your phone company to run a line test
This same problem happened to me I would be on the internet and when I received a phone call I would lose connection. I looked at my router and my phone they both used a 2.4ghz frequency so then I just bought a new phone which used a 5.4ghz frequency and that solved the problem hope this helps
I have the same problem with my new Netgear router (Wireless-N, WNR2000). Every couple of minutes the connections drops. I have several 2.4 cordless phones and also and iPhone. I think that every time I use the iPhone the connections also drops for a second.
I'm going to give the router back. Does anyone have a suggestion for a different kind that might work in this hostile environment?
The most common problem is that your cordless phone and router share the same frequency. The solution is to purchase a cordless phone with a higher frequency. This should solve the problem.
I have just bought a new phone, a DECT Panasonic which I was led to beleive would solve the problem. It's actually worse. I have also changed the modem channlel - nothing works. I'm completely fed up with it!!!
i got dsl when I hang up the phone it shuts off my internet then I have to unplug my dsl then plug it back up then it will come back on again gets on my nerves. do any one have this problem? ty.and it dont call for filters?
i have dsl motorol box I can get on the net why the phone is in use.but soon as the phone hangs up off goes my net. they checked the lines and said its showing they are ok. but its not ok cause it hangs me up soon as phones hangs up. then I have to unplug my powerpack from my dsl box then plug it back up 2 mins later its back on working. it dont use filters. soon as phone hangs up off goes my net.why???
I am facing a problem with my SKY router .. My internet gets disconnected and the signals are lost.. When I checked the router the wifi lights goes off also.. that means WIFI router is not working and its malfunctioning,. It can not be cable or internet problem coz even if internet gets disconnected but the the light for wifi should not go off and computer should still be connected with router but that is not the case,, wifi goes off on router so the computer gets Disconnected also.. I am calling SKY to change my router now.
I have exactly the same problemo! I'm also with Sky aswell. Our router is Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter. I'm really stuck for help as it is soo annoying when ur online and someone is using the phone. If any one has a solution please let us know!!!
Try changing the channell on your wireless router, open interface, wireless settings, you may have to change auto to standard 200, or wide 500, then change channel, try channel 11. I had same problem, this fixed it.
Hi
I had the same problem, I checked my router which was 2.4 ghz and my cordless phone was 2.4ghz, Iused my other cordless phone which was 800 mhz and it works fine I did not lose the connection
I have a PS3 and I have no problem connecting to my sky wireless router. When someone rings the phone whilst I am playing online its ok, but the minute they hang up, I lose connection. Now I know you said it is your phone frequency, but I have rang the company up and they have said that my phone is 1.8GHz which is quality, so if it is not the phone frequency what is it? I have also put a new microfilter in the phone socket, so its not that. Just for note, my wireless router is downstairs next to the cordless phones and the ps3 is upstairs, I have tries using the ps3 downstairs but still no joy.
Ok, so what settings do I check, how do I find these settings, as I have a wireless adapter. Yesterday the phone rang and I didnt even answer it and I lost conncection :((. Like I said, my phone is a 1.8GHz is that a good frequency or do you think it could be the phones? Also when I loaded up my PC and the interent loaded up I lost connection. Not good.
usually when that happens its a faulty filter, make sure the filter is in your main bt socket and wires are connected correctly, also this happens when you have a crackling sound on your BT phone line, what you need to do is dial 154 on your handset and ask for the gain to be increased as you have a bad line.
i'm having the exact same problem as everyone else... I called my internet provider O2 and they raised the tolerance level of my connection to improve it but the problem still exist today.
Tried putting filters into every single phone socket that I could find and the problem still lies... now I am thinking of getting rid of the wirless phone that I'm using. I suspect that it might be something to do with the frequencies conflicting with one another.. hopefully by changing to a wired phone will help.
the reason your router/modem disconnects whenver the phone gets used is bc your phone is on the same frequemcy as the modem or router, or whatever your wireless card is on, try getting a different phone
my problem is similar my laptop looses its connection when the phone is answered but not always I turn off the wifi card and then turn it back on and it reconnects but if I run a speed test while someone is on the phone it is about 40% slower than when the phone is not being used. the download speed drops from 1250 kbps to about 800 kbps
You need to connect the adsl router in the first jack and the phone in following ones. Else the phone breaks the adsl line when you get pick up the phone.
I have the same problem but I live in a block of flats and I happens whenever anyone in my buildings phone is used, its a complete NIGHTMARE, ps I am on O2
Just ask Sky to send you a filter.They normally send three filters when you get a phone and broadband package.that is due to the broadband and phone using the same line.The filters seperate the signals and background noise.They should come free if you ask them to send some to you.It's a standard nowadays for you to reciueve filters with your line/connection.
