Router disconects when phone gets used [Solved/Closed]
vicky - - Latest reply: yeet - Mar 20, 2018 at 05:54 AM
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20/60 replies
Best answer
approved by Jean-François Pillou
on Nov 26, 2018
Alright well I have this problem too but mine is a little different from yours.
First of all if your INTERNET is disconnecting when you get a phone call then it's simple to fix. If you're using ADSL then it's probably a filter problem. You'll need to find out what your specific telco company recommends but for me I have the ADSL jacked straight into the wall without a filter. The I have every other device that uses the phone line (fax, telephone, security alarm) run through filters. These are very important, if your line isn't split correctly then your ADSL will disconnect whenever the phone rings because there isn't enough line left for it.
Now for the same problem on DIAL-UP, you simply have to find out what number to dial to disable call waiting. For me it's *52, so if I put that in front of the telephone number in my DIALUP it will disable call waiting while you are connected to the internet.
Now if your WIRELESS connection drops, when the phone rings it's usually because of this:
You have a cordless phone in your house that is using the same channel as your wireless router. Now routers are generally quite different so there's no one way to fix this. Just look up your make and model of modem on google and find out how to change the channel on your modem. It's pretty straight forward and not very time consuming to fix.
Also one thing to note is that you shouldn't automatically jump to the highest channel that you can because your wireless card may not be able to go that high.
If none of these work for you then let me know your specific problem and I will try to help as best I can.
First of all if your INTERNET is disconnecting when you get a phone call then it's simple to fix. If you're using ADSL then it's probably a filter problem. You'll need to find out what your specific telco company recommends but for me I have the ADSL jacked straight into the wall without a filter. The I have every other device that uses the phone line (fax, telephone, security alarm) run through filters. These are very important, if your line isn't split correctly then your ADSL will disconnect whenever the phone rings because there isn't enough line left for it.
Now for the same problem on DIAL-UP, you simply have to find out what number to dial to disable call waiting. For me it's *52, so if I put that in front of the telephone number in my DIALUP it will disable call waiting while you are connected to the internet.
Now if your WIRELESS connection drops, when the phone rings it's usually because of this:
You have a cordless phone in your house that is using the same channel as your wireless router. Now routers are generally quite different so there's no one way to fix this. Just look up your make and model of modem on google and find out how to change the channel on your modem. It's pretty straight forward and not very time consuming to fix.
Also one thing to note is that you shouldn't automatically jump to the highest channel that you can because your wireless card may not be able to go that high.
If none of these work for you then let me know your specific problem and I will try to help as best I can.
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thankyou
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great advise and easy to follow..many thanks wayne
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Thanks alot man
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thanks
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Respond to yeet
shot uce
I had exactly the same issue and tried all sorts. Changing the position of the router, replaced all of the micro-filters, tried a different laptop but still the problem persisted.
In the end, our telephone line stopped incoming calls working correctly as there was a problem at the Telephone Exchange. So all the trouble I went to to resolve and it was BT's equipment 3 miles away that caused this.
In the end, our telephone line stopped incoming calls working correctly as there was a problem at the Telephone Exchange. So all the trouble I went to to resolve and it was BT's equipment 3 miles away that caused this.
Hi all.
If this fault is over 2 separate telephone lines the fault may be the following.
This can be a wiring problem from your BT poll in the street to your house
The fault is commonly known as the pairs in the cable are legged.
Inside a standard BT drop cable are 2 x pair cables (4 single cores)
1 pair is Orange and white and the 2nd Green and white.
Each single pair is coiled to hold the magnetic field.
If the cable is legged this means when the cable was first installed the engineer has used the wrong white pairs
thus legging the cable,
It will work fine with voice calls but if someone rings in on the 2nd line while you are on the internet your connection will lag or in some cases disconnect.
If this fault is over 2 separate telephone lines the fault may be the following.
This can be a wiring problem from your BT poll in the street to your house
The fault is commonly known as the pairs in the cable are legged.
Inside a standard BT drop cable are 2 x pair cables (4 single cores)
1 pair is Orange and white and the 2nd Green and white.
Each single pair is coiled to hold the magnetic field.
If the cable is legged this means when the cable was first installed the engineer has used the wrong white pairs
thus legging the cable,
It will work fine with voice calls but if someone rings in on the 2nd line while you are on the internet your connection will lag or in some cases disconnect.
Hi, don't know if this will help, as I'm not from the same place you are (I'm in Canada, and I've never heard of Sky except for the big blue thing hanging above us).
I was having the same issues with my new DLink DIR-615 router. Whenever the landline would be in use (cordless phone, however), I would loose my connection and it would resume the second (literally) I ended my call. I didn't have that problem before with my other router.
In my case, changing the channel on my router did the trick. I've found multiple posts about this. It was set to channel 6 and I put it to 11 and the connection now seems to hold when the phone is in use.
I don't know how you would do that on your equipment, but it may be worth looking into.
I was having the same issues with my new DLink DIR-615 router. Whenever the landline would be in use (cordless phone, however), I would loose my connection and it would resume the second (literally) I ended my call. I didn't have that problem before with my other router.
In my case, changing the channel on my router did the trick. I've found multiple posts about this. It was set to channel 6 and I put it to 11 and the connection now seems to hold when the phone is in use.
I don't know how you would do that on your equipment, but it may be worth looking into.
that is exactly what happens to me, everytime the phone is answered it disconnects, and you can get back on it during the call after a few seconds, but it disconnects when the phone call is ended, and I have to conenct again. really annoys me because when I am playin online on ps3 and phone rings it cuts my game off. When I phone sky they tell me the exact same thing as you.
Please let me know if you have found a solution
Please let me know if you have found a solution
i too am experiencin da same prob,Im in a new house in a non cable area,wen da phone is used it disconnects im wid virgin I want to change but doont know if the same thing will happen if I go to bt or sky .Im really frustarted wen I play ps3 it disconnects and wen im on utube and internet.I rung virgin dey said change the filters I got my neighbour to bring me his that works for him and hes wid sky and the same thing happenes please help me !!! :'(
Hello, I finally got rid of that problem last saturday.I had a problem in adsl connection that when I used the phone in other room my connection gets disconnected.After hearing my problem my maternal uncle who has gud knowledge about this connection helped me and now I am freely using my internet .I would like to share this to all of you who are facing this problem.First check your modem whether the light is litting or not and if it is ok don't worry your modem has no any problem.Then the thing I had have problem was in phone connection.It was all due to phone line conflict. Check your phone line if only one is connected there then that must be the problem of your internet connection.You must have to connect another wire from your main provider line, one to adsl modem and another to the other room line.After this you will use your internet without tension like me. If you have further question please ask me freely. I hope you will also get rid of this problem.Thank you
Ensure you have a microfilter connected to EVERY piece of equipment plugged into the phone line and check that sky haven't connected their double adapter before the filter when they installed your set top box. Failing that use the BT test socket with a filter, phone and your router and see if you get the same issue, then try a 2nd filter, then borrow a phone from someone and see if that works - failing all of that, speak to your ISP as you may have a faulty router. Lastly, if all else fails contact your phone company to run a line test
This same problem happened to me I would be on the internet and when I received a phone call I would lose connection. I looked at my router and my phone they both used a 2.4ghz frequency so then I just bought a new phone which used a 5.4ghz frequency and that solved the problem hope this helps
I have the same problem with my new Netgear router (Wireless-N, WNR2000). Every couple of minutes the connections drops. I have several 2.4 cordless phones and also and iPhone. I think that every time I use the iPhone the connections also drops for a second.
I'm going to give the router back. Does anyone have a suggestion for a different kind that might work in this hostile environment?
Thanks!
I'm going to give the router back. Does anyone have a suggestion for a different kind that might work in this hostile environment?
Thanks!
i have dsl motorol box I can get on the net why the phone is in use.but soon as the phone hangs up off goes my net. they checked the lines and said its showing they are ok. but its not ok cause it hangs me up soon as phones hangs up. then I have to unplug my powerpack from my dsl box then plug it back up 2 mins later its back on working. it dont use filters. soon as phone hangs up off goes my net.why???
I am facing a problem with my SKY router .. My internet gets disconnected and the signals are lost.. When I checked the router the wifi lights goes off also.. that means WIFI router is not working and its malfunctioning,. It can not be cable or internet problem coz even if internet gets disconnected but the the light for wifi should not go off and computer should still be connected with router but that is not the case,, wifi goes off on router so the computer gets Disconnected also.. I am calling SKY to change my router now.
Hi Guys!!!
I have exactly the same problemo! I'm also with Sky aswell. Our router is Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter. I'm really stuck for help as it is soo annoying when ur online and someone is using the phone. If any one has a solution please let us know!!!
Ta
xx
I have exactly the same problemo! I'm also with Sky aswell. Our router is Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter. I'm really stuck for help as it is soo annoying when ur online and someone is using the phone. If any one has a solution please let us know!!!
Ta
xx
Hi Guys.
I have a PS3 and I have no problem connecting to my sky wireless router. When someone rings the phone whilst I am playing online its ok, but the minute they hang up, I lose connection. Now I know you said it is your phone frequency, but I have rang the company up and they have said that my phone is 1.8GHz which is quality, so if it is not the phone frequency what is it? I have also put a new microfilter in the phone socket, so its not that. Just for note, my wireless router is downstairs next to the cordless phones and the ps3 is upstairs, I have tries using the ps3 downstairs but still no joy.
Any help would be much appreciated.
Thanks
I have a PS3 and I have no problem connecting to my sky wireless router. When someone rings the phone whilst I am playing online its ok, but the minute they hang up, I lose connection. Now I know you said it is your phone frequency, but I have rang the company up and they have said that my phone is 1.8GHz which is quality, so if it is not the phone frequency what is it? I have also put a new microfilter in the phone socket, so its not that. Just for note, my wireless router is downstairs next to the cordless phones and the ps3 is upstairs, I have tries using the ps3 downstairs but still no joy.
Any help would be much appreciated.
Thanks
Ok, so what settings do I check, how do I find these settings, as I have a wireless adapter. Yesterday the phone rang and I didnt even answer it and I lost conncection :((. Like I said, my phone is a 1.8GHz is that a good frequency or do you think it could be the phones? Also when I loaded up my PC and the interent loaded up I lost connection. Not good.
Thanks,
Thanks,
usually when that happens its a faulty filter, make sure the filter is in your main bt socket and wires are connected correctly, also this happens when you have a crackling sound on your BT phone line, what you need to do is dial 154 on your handset and ask for the gain to be increased as you have a bad line.
i'm having the exact same problem as everyone else... I called my internet provider O2 and they raised the tolerance level of my connection to improve it but the problem still exist today.
Tried putting filters into every single phone socket that I could find and the problem still lies... now I am thinking of getting rid of the wirless phone that I'm using. I suspect that it might be something to do with the frequencies conflicting with one another.. hopefully by changing to a wired phone will help.
Tried putting filters into every single phone socket that I could find and the problem still lies... now I am thinking of getting rid of the wirless phone that I'm using. I suspect that it might be something to do with the frequencies conflicting with one another.. hopefully by changing to a wired phone will help.
my problem is similar my laptop looses its connection when the phone is answered but not always I turn off the wifi card and then turn it back on and it reconnects but if I run a speed test while someone is on the phone it is about 40% slower than when the phone is not being used. the download speed drops from 1250 kbps to about 800 kbps
Just ask Sky to send you a filter.They normally send three filters when you get a phone and broadband package.that is due to the broadband and phone using the same line.The filters seperate the signals and background noise.They should come free if you ask them to send some to you.It's a standard nowadays for you to reciueve filters with your line/connection.
Hope this helps.
Knight
Hope this helps.
Knight