Internet explorer connected but no access

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Hello,
we recently purchased a dell inspirion 15 we were able to access the internet for 3 days we have windows 7, it will still connect but it says no access, we use a wireless router. What can be done to fix this?


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Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,

Try this 1

1)Right click on "Internet Explorer" icon --->click on "Properties" ---> Click on

"Connections" tab--> Click on LAN settings button. In that window uncheck all

the options, if you notice any option selected--->Click on OK---> Click on OK.

If the problem still exists, go to step 2.

2) Make sure that IP address and DNS server was set to obtain the address

automatically .

Click on Start --> In search bar type ncpa.cpl and press "Enter".

Right click on your wireless network icon ---> Select "Properties" ---> scroll down

and double click on "Internet Protocol[TCP/IP]" . Make sure that

"Obtain IP address automatically" and "Obtain DNS server address automatically"

options are selected.

3) Click on Start --> In search bar type devmgmt.msc and press "Enter". Type this

command.

ipconfig /all and press enter.

Make sure that IP Address, Subnet Mask, Default Gateway and DNS Servers

are having addresses.

4) Check your firewall.