Internet pages stop loading
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2 replies
Ambucias
Apr 11, 2012 at 04:36 AM
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Apr 11, 2012 at 04:36 AM
Hello,
You may have a virus,
To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log.
1. Boot in safemode with networking.
2. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)
3. Save the file on your Desktop.
4. Double click on ZHPDiag.exe and follow the installation instructions.
the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
5. Double click on the short cut ZHPDiag on your Destktop.
6. Click on the Magnifying glass and run the analysys.
Wait for the tool to finished (maybe a long time)
7. Close ZHPDiag.
6. To transmit the report, click on this link :
https://authentification.site
7. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).
8. Select the file ZHPDiag.txt.
9. Click on "upload »
10. Copy the url and post it here
Best regards
You may have a virus,
To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log.
1. Boot in safemode with networking.
2. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)
3. Save the file on your Desktop.
4. Double click on ZHPDiag.exe and follow the installation instructions.
the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
5. Double click on the short cut ZHPDiag on your Destktop.
6. Click on the Magnifying glass and run the analysys.
Wait for the tool to finished (maybe a long time)
7. Close ZHPDiag.
6. To transmit the report, click on this link :
https://authentification.site
7. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).
8. Select the file ZHPDiag.txt.
9. Click on "upload »
10. Copy the url and post it here
Best regards
