Help Internet wont work

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Poo 34
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- May 25, 2013 at 03:36 PM
jack4rall
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- May 26, 2013 at 05:41 AM
Hi I wonder if anyone can help I have a toshhiba laptop windows 8 which was working perfectly..however when connecting to the Internet I can only get on face book if I try to get on another search it comes up but will not load it.. And just tells me to refresh help...

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jack4rall
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May 25, 2013 at 03:42 PM
Hello,

Try this 1

1) Hold the "Windows" key and press the "R" key. "Run" will be opened.

Type cmd and press Enter. "Command Prompt" will be opened.

Now enter the below commands.

ping www.facebook.com ---> Press Enter.

Make sure that you are getting the reply messages.

ping www.google.com --> Press Enter.

Make sure that you are getting the reply messages.

2) Temporary disable your "Firewall" or Antivirus and check if you are able to

browse.

Good Luck
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Poo 34
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May 25, 2013 at 04:00 PM
Hi thank you for your quick response but sadly it didn't work but thank you anyway
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jack4rall
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May 26, 2013 at 05:41 AM
Hello,
Try this 1
In step 1, let me know if you are able to get the reply messages.
If you are using an "Internet Explorer" then try deleting the cookies etc
Open the "Internet Explorer" --> Click on "Tools" --> Internet Options --> "Internet Options" will be opened.
In "General" tab, --> Under "Browsing history", Click on "Delete' button--> Select all the check boxes (Select all the options), then click on "Delete" button. Now check if you are able to browse.
If the problem still exists then open the "Internet Options" once again and this time click on "Advanced" tab --> Click on "Reset" button --> Check the check box"Delete personal settings" --> Click on "Reset".
If the problem still exists then let me know the complete error message. Are you having problem
only with the Facebook ?
Good Luck
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