My laptop acer need help..

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regitha Posts 6 Registration date Monday August 26, 2013 Status Member Last seen September 13, 2013 - Aug 26, 2013 at 10:32 AM
regitha Posts 6 Registration date Monday August 26, 2013 Status Member Last seen September 13, 2013 - Sep 13, 2013 at 12:09 PM
excuse me.. my name is gita, i had a problem with my acer, its turn on but sometimes when i use it, it take too long and the screen is black but not whole it, its a part going black like a zebra cross.. and when i click C or D and want to choose my files, the choices is gone,whereas i didn't click anything..
thank u...
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3 responses

Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Aug 27, 2013 at 10:30 AM
Hi gita,

It looks like a video issue. Please try to boot the computer to "Safe Mode with Networking" and check. To boot to the Safe Mode with Networking:

1. Power on/restart the computer and start hitting the F8 key as soon as the initial startup logo appears.
2. Advance Boot Menu will appear. If the menu doesn't appear once, repeat step 1 again.
3. Select "Safe Mode with Networking" and hit Enter.

If the video is good in "Safe Mode with Networking" try to download and update the video drivers from Acer's website. If you have difficulty downloading the drivers, please reply with the Exact Model Number of your Acer Laptop and also the version of Windows Operating System installed.
regitha Posts 6 Registration date Monday August 26, 2013 Status Member Last seen September 13, 2013
Aug 27, 2013 at 01:11 PM
thanks :3
0
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Aug 28, 2013 at 12:55 PM
Hi gita,

You are welcome. Please let us know the status after trying the steps. Feel free to contact us if you have any further queries.
regitha Posts 6 Registration date Monday August 26, 2013 Status Member Last seen September 13, 2013
Sep 13, 2013 at 12:09 PM
i'am sorry, i didn't know the type of my acer... but i think my laptop's vga didn't work smoothly,, and i had brought it to the computer service in my college, but they said it can't work more... i can't explain it clearly to you,, i have some photos and video that representation the problem of my laptop,,but how can i show it to you??
thanks..