My external hard disk cannot open
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nagaarasan
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Registration date
Tuesday April 28, 2015
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April 28, 2015
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Apr 28, 2015 at 09:21 AM
nimnimgilbert Posts 1 Registration date Thursday May 7, 2015 Status Member Last seen May 7, 2015 - May 7, 2015 at 08:07 AM
nimnimgilbert Posts 1 Registration date Thursday May 7, 2015 Status Member Last seen May 7, 2015 - May 7, 2015 at 08:07 AM
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Boogieman_WD
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Apr 28, 2015 at 10:19 AM
Apr 28, 2015 at 10:19 AM
Hey there, nagaarasan.
Sorry to hear about the issues with your drive. Do you hear any unusual sounds/noises coming from the drive? Is it recognized when you open Disk Management? Here's how to do that: http://products.wdc.com/support/kb.ashx?id=4hgDDv
I'd recommend that you try the drive with a different computer to see if the same thing happens and a different USB cable as well(not longer than 12"). If that doesn't resolve the issue, I'd recommend that you try accessing the drive via Linux Live CD/USB to see if it's recognized properly and if you can retrieve your data, or try some of the data recovery solutions from this thread: https://www.tomshardware.com/
After you have recovered the data you need (or if you don't want to recover anything), I'd recommend that you download DLG (Data Lifeguard Diagnostic) and run both tests (Quick and Extended) to see what's the situation with the HDD. You can download it from here: http://products.wdc.com/support/kb.ashx?id=wi89cH
Hope that helps. Please let me know how everything goes.
Boogieman_WD
WD Representative
Sorry to hear about the issues with your drive. Do you hear any unusual sounds/noises coming from the drive? Is it recognized when you open Disk Management? Here's how to do that: http://products.wdc.com/support/kb.ashx?id=4hgDDv
I'd recommend that you try the drive with a different computer to see if the same thing happens and a different USB cable as well(not longer than 12"). If that doesn't resolve the issue, I'd recommend that you try accessing the drive via Linux Live CD/USB to see if it's recognized properly and if you can retrieve your data, or try some of the data recovery solutions from this thread: https://www.tomshardware.com/
After you have recovered the data you need (or if you don't want to recover anything), I'd recommend that you download DLG (Data Lifeguard Diagnostic) and run both tests (Quick and Extended) to see what's the situation with the HDD. You can download it from here: http://products.wdc.com/support/kb.ashx?id=wi89cH
Hope that helps. Please let me know how everything goes.
Boogieman_WD
WD Representative
May 7, 2015 at 08:07 AM
I once sort of faced a similar problem. Such problems can sometimes arise because of partition issues on your external drive, dead USB ports, using the wrong file system, driver issues in Windows, or other problems. In this scenario you should first check whether your hard drive is recognized by opening Disk Management window.
-If it doesn't appear there you should unplug the drive from your USB port and try plugging it into another USB port on your computer. If it works in another USB port than there can be a chance that you are using Dead USB Port. To make it recognize in disk management follow this link.https://www.makeuseof.com/tag/external-drive-not-recognized-this-is-how-to-fix-it-in-windows/
-If you have another computer nearby, try plugging the drive in there to check whether it's detected. If the drive doesn't work on any computer you plug it into but be sure to check whether it appears in the computer's Disk Management window the drive itself is likely dead and will need to be replaced.
For Reference you can consider following sources :
https://www.techspot.com/community/topics/my-external-hard-drive-is-recognized-but-wont-open.76314/
https://www.savannahitshop.com/home/21-questions-you-should-ask/
https://www.hgst.com/support/faqs/my-external-hard-drive-not-recognized-my-computer
https://forums.tomshardware.com/threads/i-can-see-my-external-hard-drive-in-my-computer-but-can-t-open-it.1306661/
I just hope it was helpful !! and let me know if your issue was completely resolved