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Toshiba laptop will not start up

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nudger Posts 3 Registration date Sunday 5 July 2015 Status Member Last seen 6 July 2015 - 5 Jul 2015 à 16:34
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 7 Jul 2015 à 16:38
My daughters laptop is a Toshiba Satellite and it was very slow. I ran windows defender and after completion it said there was one critical error, so I got rid of it and now on switching it on, it only displays a black screen with a cursor and nothing else. Can anyone please help?

2 responses

Réponse 1 / 2
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
5 Jul 2015 à 16:36
What version of Windows are you using?

Can you start from the Windows DVD and run "start-up repair"?
nudger Posts 3 Registration date Sunday 5 July 2015 Status Member Last seen 6 July 2015
5 Jul 2015 à 17:25
Hi, the laptop is on Windows 7 and we do not have any repair discs as it was all set up when we bought it.If you power on and press the F8 button it gives a message to start up in safe mode.after selecting this, it just goes to the blank screen with the cursor.
Réponse 2 / 2
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
6 Jul 2015 à 06:13
Hi

I suggest you restore to factory settings.

Good luck
nudger Posts 3 Registration date Sunday 5 July 2015 Status Member Last seen 6 July 2015
6 Jul 2015 à 06:44
Hi, thanks for advice and I will try later and let you know if successful.

Regards nudger
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166 > nudger Posts 3 Registration date Sunday 5 July 2015 Status Member Last seen 6 July 2015
6 Jul 2015 à 07:00
If you don't know how to reset see here:
https://ccm.net/faq/4811-restore-toshiba-laptop-to-factory-settings
nudger > Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026
7 Jul 2015 à 16:34
Hi and thanks a lot for the info provided. After much consideration and pondering over what to do next I have decided that I really do not have the confidence or the expertise to attempt this fix so I will be enlisting the assistance of a local computer shop to hopefully restore it most likely in less than half the time than it would take me!

Thank you again and keep up the good work.
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166 > nudger
7 Jul 2015 à 16:38
Thanks for letting me know.

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