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Toshiba laptop will not start up

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nudger Posts 3 Registration date Sunday July 5, 2015 Status Member Last seen July 6, 2015 - Jul 5, 2015 at 04:34 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jul 7, 2015 at 04:38 PM
My daughters laptop is a Toshiba Satellite and it was very slow. I ran windows defender and after completion it said there was one critical error, so I got rid of it and now on switching it on, it only displays a black screen with a cursor and nothing else. Can anyone please help?
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Answer 1 / 2
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Jul 5, 2015 at 04:36 PM
What version of Windows are you using?

Can you start from the Windows DVD and run "start-up repair"?
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nudger Posts 3 Registration date Sunday July 5, 2015 Status Member Last seen July 6, 2015
Jul 5, 2015 at 05:25 PM
Hi, the laptop is on Windows 7 and we do not have any repair discs as it was all set up when we bought it.If you power on and press the F8 button it gives a message to start up in safe mode.after selecting this, it just goes to the blank screen with the cursor.
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Answer 2 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Jul 6, 2015 at 06:13 AM
Hi

I suggest you restore to factory settings.

Good luck
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nudger Posts 3 Registration date Sunday July 5, 2015 Status Member Last seen July 6, 2015
Jul 6, 2015 at 06:44 AM
Hi, thanks for advice and I will try later and let you know if successful.

Regards nudger
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169 > nudger Posts 3 Registration date Sunday July 5, 2015 Status Member Last seen July 6, 2015
Jul 6, 2015 at 07:00 AM
If you don't know how to reset see here:
https://ccm.net/faq/4811-restore-toshiba-laptop-to-factory-settings
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nudger > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Jul 7, 2015 at 04:34 PM
Hi and thanks a lot for the info provided. After much consideration and pondering over what to do next I have decided that I really do not have the confidence or the expertise to attempt this fix so I will be enlisting the assistance of a local computer shop to hopefully restore it most likely in less than half the time than it would take me!

Thank you again and keep up the good work.
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169 > nudger
Jul 7, 2015 at 04:38 PM
Thanks for letting me know.
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