Can't log in to Facebook because Code Generator failsSolved/Closed

Question

When I try to log into my fb account on desktop I need to get the code from the Code Generator on the mobile app which I can't get because I can't log in there either because I don't have a 3rd party authentication app and I don't have the recovery codes. When I don't fill in the code it asks me to 'try another way' which it doesn't give me, it only explains where I can find the Code Generator or use a browser where I am logged in.. It also says that it will re-send an sms which I don't get. I do receive sms for changing the password.
What can I do???
It all started when I got logged out every 10 minutes. Once I got logged out of the phone I was stuck.
Can anyone help me???
Thank you

Basp343 · Accepted Answer

UPDATE! Good news.

I am in!!

I have an account manager because we use FB ads, this is an actual person who you can even speak to on the phone and replies to emails .I asked her for help .

You cannot apply for a manager, Meta approaches their customers and offers a manager. But if you somehow can organise one it could be your ticket out.

She was helpful and created a ticket with the Meta Pro team. This is something that ordinary people have no access to but I will check with her.They were pretty useless and only feeding me links with all the articles we already read and tried. They closed tickets before I confirmed it was solved.

When, after a few different tickets it was clear nothing worked I got forwarded to the app's technical support team (for mobile) to get  the code generator restored. After verifying with the account manager they gave me 10 fresh temporary recovery codes!

8 months this took...

Basp343 · Answer

Thank you, The methods suggested don't apply to me, the 'similar topic' is very similar, I have the same issue but don't get the link 'having trouble?' on the log in page when asked for my generated code. I have no options!
When clicking the 'need another way to authenticate' it tells me where to find the generator.
So it's a pure mystery to me. Any other suggestions?

Basp343 · Answer

Thank you for getting back to me. When I try accessing from my phone's browser I indeed have the 'approve from another device'. it does mean though that I need to log in on that other device....which I cant.
I also have the option to generate a code from the app, but I can't log in to the app either because I don't have a 3rd party authentication app installed neither do I have the recovery codes.

HelpiOS · Answer

Hi,

It looks like you're completely stuck as there are no alternative options.

Normally, you should have an option to confirm your identity when you select the "Having trouble" link. As you don't have it, try confirming your identity via this form directly.

I hope this will work to get your account back.

Good luck!

Basp343 · Answer

Thank you,

I am in a dark hole... need to log in first to submit the info.

Basp343 · Answer

Thanks a lot HelpiOS, the recovery steps don't work there I have to fill in the 2 step code from the Generator that I can't reach.

Perhaps the link shows up after 96 hours and cleared cookies and cache. 

Talk to you in 4 days

Basp343 · Answer

There is no way out. I don't get any option to verify my account. I created a new account with a new email address but the same phone number... within 30 seconds the account got suspended for 30 days...!!
I give up :-(

HelpiOS · Answer

Sorry to hear that.

Try to prove that you own that new account by submitting your ID - or use completely different contact info if your account keeps getting blocked.

I have no other solution to suggest.

Thanks for getting back to us anyway.

Good luck!

nareu · Answer

I am currently in the same situation... Did anyone of you find a solution? Did it work waiting for 96 hours?

Basp343 · Answer

No, for me there was no solution. The link "Need help" is still broken. No way to contact a human being, I sent a copy of ID, I own a Facebook page with 350k followers and run ads...nothing.

I created a new account.

There is one way though to post on the old account: Post something on Instagram and share on the linked account.

I am still open to a solution even if it was only to delete the old account.

anadags · Answer

I have been in this situation since February 2022. Now I received an email saying I need to turn on FACEBOOK PROTECT by May 26, 2022 otherwise I will not be able to login to my account FOREVER!!!!!

I have already tried all the suggestions here months ago and nothing worked! 

It looks like this is a dead end situation.

mbf461 · Answer

Im literally battling the same thing since I had my iPhone repaired and they deleted all my data.
Endless doom loop with no solution and no one to talk to.

Even worse I have all of my companies ad accounts on there and have NO ACCESS TO ANYTHING.

When they try to text me a code (instead of Code Generator) it never arrives.

They're literally costing me (and themselves) thousands of dollars a day, but there isnt eve chat support EFF FACEBOOK.

Karen · Answer

I am in the same situation, and I am completely stuck! I can not access my Business Page (I am the only admin)  - I can not stop the ads og get invoices for our financial department. I have contacted all the large agencies in Norway that are "Facebook" verified, and they can not help. Please let me know if anyone finds a solution to this nightmare!

Tonydl85 · Answer

I have the same problem of basp343. 
Someone found a solution?

jakeraleigh · Answer

Dealing with the same issue! Did anyone get any luck??

Basp343 · Answer

I was approached by a lady for business support to optimise my ads. I told her my log-in issues and she created a ticket. The support team gave me the link above and also this reply:

We understand the importance of getting your issue sorted and we definitely share the same goal here. And since your issue is now enqueued to our Special Team working on this type of concern, please wait for their email within the standard turnaround time of 48 hours or depending on the complexity of the issue.

You will be receiving a new email from them regarding the result of the report you filed. At META, we are always looking for ways to improve the experience for our users to make sure they have the best experience possible. Rest assured, our team is aware of this matter and we will do everything we can to help you out. We appreciate your patience and ongoing partnership. We will proceed to close this ticket now as you our dedicated team will open a new ticket as response from the concern you reported to them. Thanks for your tremendous understanding and patience while we are in the midst of checking on your concern. You may receive a survey which allows you to share your experience we provided with on this case. I hope that I was able to address your concerns correctly.

You may also initiate a new chat via https://www.facebook.com/business/help for real-time support. Or check our online Facebook courses via https://www.facebook.com/business/learn

Thanks for contacting Meta Pro Team. Have a wonderful day and stay safe!

Meta Pro Team??
https://www.socialmediatoday.com/news/meta-provides-expanded-business-support-through-updated-pro-team-initiati/626354/

So if you have a business account, there might be light at the end of the tunnel.

Mame_91 · Answer

Hi guys, just found this thread...I'm the same situation of you all. I know email, password and have access to the mobile number linked to the account but can't login as I don't have access to the authenticator app which is the only method I should use to approve logins (can't force them to send a text message to my mobile number). Terrible loop!

Tsvetan · Answer

I just got in the same situation as you guys. I have no access to my Authenticator app and don't get the option to verify my account with my phone. Did someone find a solution?

BB8 · Answer

This might be of some help:

https://www.joeyoungblood.com/social-media/heres-what-to-do-if-you-lose-access-to-your-facebook-account-due-to-their-broken-2-factor-authentication-system/​​​​​​​

Basp343 · Answer

I checked with the account manager if there was anything she could do for all the other 'victims' in this forum. She gave me a link to the chat. However, I don't see a chat here, just preprogrammed solutions.:

https://www.facebook.com/business/help/support

Also, if you have a business account, you might be able to apply for an account manager with Meta. That person can help you towards the solution:

Meta Marketing Pro: https://www.facebook.com/business/m/meta-pro-team-program

Hope this helps!

Can't log in to Facebook because Code Generator fails

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