can ping but can't browse Solved/Closed

Question

Hello,

I have a problem where I can ping websites but I can't browse, UNTIL I tried turning off Zonealarm and now I can browse absolutely fine!  I'm guessing the problem arose from a Zonealarm update.  How do I fix this so I can turn Zonealarm back on and still browse?

Thanks.

NeverUpdatingAgain · Accepted Answer

I'm stunned. Everything was fine. I did a windows update. Then I could ping but not browse the internet. Exactly the same as everybody else. I've just turned off Norton and it's fine. I've been down over a week !!!!!!!!!!!!!!!!!!!

aquarelle · Answer

Hello,
It is a problem between a last windows update and ZoneAlarm. You have the choice between to put "medium level" instead of "hight level" in internet security area of ZoneAlarm (but the protection will be worse )or to change your firewall.
I had the same problem and have chosen to change my firewall.
Best regards

nutsandbolts · Answer

I also had the same problem after updating windows and nothing worked winsock, malware, trojans, not the problem but then I turned off my trend micro and I could browse again. I am really starting to hate on windows updates.

syntax_error · Answer

i have also encountered same problem...
1st try to run winsock,then the installation advice to restart your pc..then restart..if the proccess is not still working
try to run the enternet explorer 8.0 installatio.. try to browse internet exprorer.then gotcha,,hope it works to you

Samgoober · Answer

Had a Vista PC that came in with viruses. Got all of them off, but the end result was that the PC would not get out to the net. I could ping, but no browsing. ftp to any site would say "Connection Refused". Ran netsh, reset tcp/ip, flushed dhcp, repaired winsock, nothing helped. Finally, I downloaded Norton removal tool. Removed all instances of anything from Norton Internet Security, etc. Rebooted the PC, and whala!

Sam

KD · Answer

In internet explorer click tools and internet options.  then connections and lan settings.  remove the checkbox for 'use a proxy server'

KD

williamjacobs · Answer

I tried to compile a list of everything that works on this in order of likelihood of success:


1)  virus / worm

unwise.exe, a phony Windows Antivirus program,  and a rootkit named tdss may have caused this problem.  

run gmer, combofix, and malwarebytes to clean the computer up.

2)  Uuninstall Norton products with symantec removal tool (an old symantec install may have left deviant code.)  Norton may have bits and pieces left on teh disk, use Norton Removal Tool at http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 to get EVERYTHING.   McAfee, Trend Micro, and Zone Alarm have all been causes of this proble, seemingly due to a conflict with a windows update. Using approrpaite uninstallers or teh Add/Remove Programs Control Panel, you may want to uninstall your Anti-Malware entirely; disabling alone may not be adequate.  

3)  Try to 'telnet google.com 80', 'ipconfig /renew' from the command line, or right click the connection icon and select "Repair".
If either of those give you a weird error, then it's probably winsock corruption (Which only affects TCP, so i.e.: PING works (IP only), but a TCP connection does not)
Run winsockfix or follow directions at: https://support.microsoft.com/en-us/help/811259/how-to-determine-and-to-recover-from-winsock2-corruption-in-windows-se

4)  The Cisco VPN client has sabotaged browsing in one case.  If you use it, reinstalling it may help.

5)  Replace hosts.ini  with only 127.0.0.1 as an entry.

6)  Ensure no proxies have been set if you don't have any.  In internet explorer, click tools > internet options. Then click connections and LAN settings. Remove the checkbox for 'use a proxy server'.

7)  Revert to an older driver (or upgrade to another.)  You may need to run winsockfix again

8)  Set BIOS to defaults to undo any overclocking

9)  At cmd prompt, type:  ipconfig /flushdns

kunal · Answer

i can ping DNS but can't acess internet

Zammo76 · Answer

Ran the Norton Removal Tool, which incidently was a nightmare to find as Symatec have removed it from their website, and that fixed my problem too (could connect to Wifi but browser wouldn't connect). 

Thanks for the suggestion Samgoober!!


What a piece of junk Norton is!

Can ping but can't browse

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