I'm having a new problem on an xp machine that has worked for the last two years. I have a pc that is wired to a router and is receiving an ip address correctly but will not connect to the internet via any of my applications (tried IE, Outlook and Quicken). Other machines using the same router are working. I have tried ipconfig /release and /renew and obtain the same ip address but will still not work. I've disabled firewall to test to see if a setting changed. Any suggestons are appreciated.
You may have a DHCP problem - DHCP gets the IP address from the router -
the first thing to check is NetBIOS over TCP/IP
>> Open up network connections (In Control Panel)
>> Right click on your network (Your wireless connection)
>> Click Properties
>> In the "General" tab click "Internet protocol" (TCP/IP)
>> Click "Properies"
>> Click "Advanced"
>> Click the "WINS" tab
>> Click the Enable NetBIOS Over TCP/IP button (This is NOT the default option)
The next item to check is the DHCP service itself:
click on start, run, enter 'services.msc'
look for DHCP client....
if it says acquiring network address that means that the dhcp client is DISABLED OR STOPTED... highlight the DHCP client and on the left side you will see "START" the service, click on it and then it will say "STOP, RESTART" then double click on the service and on the startup type select automatic, apply
DHCP Client Service may not start automatically. When you attempt to start the Service manually, the following error may be displayed:
Error: Could not start the DHCP Client Service on local computer
Error 1068: The dependency service or group failed to start.
The DHCP Client Service in Windows XP, depends on these three components:
* NetBios over Tcpip
* TCP/IP Protocol Driver
If one of the above drivers fail to start, then the DHCP Client Service may not start.
Step I - Make sure that the three driver files are present
Open Windows Explorer and navigate to /Windir/System32Drivers folder. Make sure that the following files are present in the folder:
If one or more of the above driver files are missing, extract them from the Windows XP CD-ROM or from the ServicePackFilesi386 folder, whichever is the latest version.
Step II - Verify the number of Dependencies
From other sources in the Web, I've found that some versions of Norton Antivirus (NAV) adds an entry to the DHCP Service Dependencies, and removing NAV does not remove the appropriate value from the DHCP Dependencies.
To quickly determine the Dependency services for DHCP Client Service, type the following command in Start, Run dialog:
If additional entries are listed under DEPENDENCIES...
If any other additional drivers or Services are mentioned in the DEPENDENCIES section, you need to remove them via the registry. Follow these steps:
* Click Start, Run and type Regedit.exe
* Navigate to the following branch:
* Backup the branch to a REG file
HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services Dhcp
* Double-click DependOnService MULTI_SZ value and set it's data as follows:
* Close Regedit.exe
Step III - Verify that the Dependency Service / components are running
Next step is to verify that the three dependency components are running. As the three components are actually the Kernel Drivers (Driver Service), you need to manage then via the Device Manager. Follow these steps:
* Click Start, Run and type DEVMGMT.MSC
* In the View menu, click Show hidden devices
* Double-click Non-Plug and Play drivers section
* Double-click the entry - AFD Networking Support Environment, and click the Driver tab
* Set the Startup type to System.
* Start the service. Note down the error message if any.
* Similarly start the two other drivers namely:
I was having the same problem, everything worked but IE. My solution was under the IE menu... goto Tools... Internet Options... Connections... Lan settings.... and under 'Proxy Server' my IE default had use proxy server as checked... Unchecked this box... all worked fine. Hope this helps.
The DHCP solution works if you are not getting a valid IP address.
If you are not getting and IP address or you get an IP address starting with 169 then you are not getting a valid DHCP address. Example: 22.214.171.124
If you are getting an IP address similar to other devices on your network, then you likely have a different issue.
I had a very similar issue as the OP. My internal network connection was fine and Network and Sharing Center showed a network and internet connection with no Red X or Yellow Triagnles. However, I could not get out to the internet or ping internet sites like google.com (or its equivalent IP address). Mind you, that not all websites are pingable.
I had checked Proxy settings in IE, disabled IPv6, checked netbios Default (use Netbio setting from DHCP server...), uninstalled and reinstalled Client for Microsoft Windows Networks, and a few other things. DNS was fine as well.
What fixed my issue was resetting the Winsock TCPIP configuration.
I used the following command after opening up a command prompt as administrator.
netsh winsock reset
I was immediately able to ping google.com, go to various websites, etc. but a reboot should be done right after.