No internet but Netgear router is connected Solved/Closed

Question

Hello,
Have a Netgear DG834gV4 modem router.  It works fine with my laptop but when connected to a friends machine web pages will not display.  Have checked all usual settings - have done ipconfig/release  ipconfig/flushdns ipconfig/renew etc.  Tried to ping news.google.com but was unable to do so.  When I pinged 74.125.19.104 Google opened.

Can the DNS settings have got messed up by a virus.  Machine is running Bullguard antivirus and it had flagged up a Trojan.Agent.AGGO around the time that his machine stopped connecting to the internet.

Have tried to give a fixed DNS but this doesn't work.  Is it worth trying winsockfix?  Any ideas - many thanks

James · Accepted Answer

Ok, so magically my internet worked yesterday perfectly. Now it has gone back to the old 'cannot display page'

I'm going crazy over this. Totally stummped . :( :(

fieldsoffire · Answer

Hi there Steve,

I have exactly the same problem and I can not find an answer. I think maybe it must be a virus. Please email me if you find an answer and likewise.

Good Luck!

ALANMCG · Answer

I can get on Msn an my laptop and stuff but my connection is always like really bad on my ps3 so I cant play online becasue it constantly crashes :S wats happenin :S

kool7583 · Answer

I have the exact same problem too for a month now. i've been searching up ways to fix it but I havent found any luck. message me if you find an answer please. thank you

no4 · Answer

i've had same problem since just after christmas ,after lots of investigating weve now been advised the problem is were bt have changed dlap's at the exchange and the only way to resolve is to get bt to fix the error at the exchange .hope that helps

johnny · Answer

omfg thanks so much steve I tried to find the same thing for about a blooming year omg thankyou mate. oh yea and another thing does it work okay on PC's? thankyou so much and please could you reply whenever u can thanks again so much I thought I had to buy another internet cheerz again lol thanks and reply if u can on PC's thanks again cya. email me on hotmail (Windows Live)

T · Answer

This problem is widespread and netgear is to blame I suggest getting a D Link or Linksys

Wevlen · Answer

I just changed mine back to automatically detect I.P and it worked, thanks alot

ruslan124 · Answer

It is possible that although everyone is reporting this as teh same problem, it may not be the case. With that in mind, the following may work only for some of you. I had similar symptms and ity turned out to be an issue with the DNS. The router was unable to connect to my ISP DNS. The solution was to set teh DNS addresses manually in the router config and or move to using an Open DNS service (opendns.org).

If you do not know what the DNS addresses are then call your ISP and ask. Then go to your router basic setup page and select the option use teh following DNS addresses. Enter them manually and problem resolved.

Jodes · Answer

We had the same problem. It wasn't a netgear problem since we also had the same problem with Lynxis. Our solution was that we had to change the WAN settings.

MAURICIO · Answer

i cant find on my computer how to scan the ip adress I got a compag computer can someone help me

James · Answer

Hello,

I've recently been having this similar problem with my netgear adapter which has stopped my internet from working on my laptop, and have searched on my PC for help on the matter, and found this message board to which I was quite suprised to see fairly recent posts about others having the same problem.

My signal strengh is excellent, my latop says I'm connected to my network, but everytime I search on firefox/IE, I get 'Paged cannot be displayed' .

This is very frustrating and I'm pretty confused. My IPOD touch connects to the adapter but my laptop does not. 

Anyone with any suggestions would be much appreciated (if it involves complex computing terms, please could they explain it in a more step-by step approach, as I'm not that technically gifted!)

Nashy · Answer

I have a similar problem too, I can connect but not when it's displayed as 'Connected' I have to fiddle around until it displays 'Disconnected' and then a can use the Internet. Having my computer think it's disconnected causes many problem though (like not because able to see connection speed or the connection icon).

jbeezz · Answer

When I updated my Firefox  on my (strictly in ERROR) it changed the settings on my router and I have not been able to use my wireless since.  THIS SUCKS  It happens every time that I try to upgrade Firefox and costs me $29.00 that I have to pay to Linksys to fix it.  I'm just boycotting Firefox because there is NO reason for them to do this.  I'm not a techie and have no idea how to fix this problem.  Does anyone know a simple way to reset my router settings to what they were before?

Bobby · Answer

Here was my SOLUTION to this issue.... I called my ISP (Comcast) and since the modem IP address had changed, they basically needed to power reset the modem. Before they did that though I also unplugged the router and reconnected it once the remote power reset was done.

I am sure not all of you have the same issue but give it a try... call your ISP and ask them to power reset your modem... I hope this help some of you at least! :)

erik5500 · Answer

I just went through this problem with one of our macbook laptops.  All of a sudden it couldn't connect to the Internet despite having a good wireless connection.  I knew the connection to the wireless router was solid since I could print to the networked printer and see other machines in the Finder.

After going through all the usual trouble shooting, including a chat session with a Comcast support tech (the wireless router runs on Comcast firmware), I was still coming up empty.  The last thing I did with the support tech was review the Network settings, and just for kicks I compared them to another laptop that was working.  The only thing that was different was that under the DNS tab the problem laptop had two extra DNS Server entries.  I deleted the extra entries, and bingo, we're back on the Internet.

Hope this helps!

RDR202 · Answer

I would check your IP Address settings in your computer and router to make sure your both on the same subnet .

Most likly the Router is set for something like 192.168.1.1 and your computer is set for 192.168.0.XXX

You will still connect ot the router but you will never get on the internet.

Reaper · Answer

I recently bought a NEtgear switch thinking it was a router. I hooked it up and it worked fine for about two day's but couldnt hook in my other 3 computers. So I unhooked it and put the eithernet cord into my motem and it wont give me interent. I have wiped my hard drive and it still doesnt work so it cant be a virus. I even tryed hooking it back up with the switch, But no go. Ive spent 8 hours the other day trying to fix it, 4 of which was on the phone with Time Warner cable, Who were no help. Them my motem got messed up and I just had a time warner guy come in and replace it. We now get internet on two comps but my comp still has no interent. The time warner guy says he thinks it's because my comp is looking for a router to get interent. This si very fustrating and im asking for any help to get my comp up and runing again. My email is Reaper818dn@yahoo.com. please if you think you know what the problem is could you send me a email. Thank you

kiwiwifi · Answer

Hi all,
I found a solution that worked for me.  I have been having a similar problem where my laptop and ipod would connect to the wireless router perfectly but my desktop with a linksys wireless-g adapter card would connect to the router at 54mbits but only some times connect to the internet. One day it  would work fine, the next day boot up the computer and no connection to the Internet.  Arrgh.
But from after reading all of the posts on this site, I firstly went checked logged into my router to check out the settings, and made sure my key was correct which it was and I knew it was as I had been able to connect before.  I have also got Wireless Mac filtering enabled and security mode WPA2-Personal. I then noticed the "Wireless Channel". This is set on the router 11-2.426gh.  I then opened up Network Connections > right clicked on the wireless network connection > Properties > Configure.  In this box there will be a long list of things.  Mine was set to the first one Adhoc mode and the setting 802.11 b/g.  With nothing to lose I chose the next on the list Automatic Channel (or to that effect) and changed the setting from disable to enabled.  Restarted the computer and the Internet connected straight away!  
Woohoo!!  I hope this is of some help to all you out there.

bruha · Answer

FIXED!!  This was happening to me on my Mac.
What fixed it:

I was on the Guest Account, so I switched over to my account (I wanted to get into the Admin controls and root around).  Internet worked on my account.  Switched back to Guest: not working.

I then went to my account and created a new account (for my kids).  Logged in as them, and voila!!

So my suspicion was that somehow the Guest Account would "forget" some sort of setting, because it "clears all data" when logging out or shutting down.  

If this works for you, please donate some money to a social justice organization I work tirelessly for:
http://www.daretowin.org/?page_id=98

Peace

chazer · Answer

I seem to be having the somewhat of the same problem. My netgear router is connected but my wirless usbadapter which is pretty much the same exact thing as the router will not even connect to the router. This is really making me andgry cause the same usb adapter just connected to the same router on a diff computer. Any help? Please b4 I lose my mind

allie · Answer

Make sure you have allowed the network in your computers network and sharing center.

maine_c86 · Answer

Actually this sounds like a dynamic ip problem not being registered with the router.I know netgear routers once reset will broadcast a low signal until they've properly been setup.

I to connect to my netgear router I had to use an ethernet cord in my computer and on connected to one of the ports on the router.Run the setup which it would stop because I needed to put the computer e.plug back into the modem and the port e.plug into the wan slot on the router.As far as keeping the old settings that could be problem , which why I recommend resetting the router .With everything turned on and connected to the router there shouldn't be any problems.Below are instructions on what I'm talking about.

//Personally the easy way is to hit the reset button on your router.Afterward you might try to look for the router and it might appear then disappear or you'll try to connect but it says could not connect because of low frequency.

This is normal , now the next part messing with the broadband cord.Leave the cord in the computer , detach the one on the modem and place it into one of the four broadband plug slots on the router.(Making sure it's not plugged into wan port near the power slot).

You will know you have connected your computer to the router because the broadband plug will be blinking on the computer and you'll see a light or one blinking on the router.

(Note#1)

For the next part you've got to know your router address.It can be found sometimes on the bottom of the router saying 192 . 163 . __ .__ Which should be typed into your internet browser.Your user name might be [admin] and password might be [password] , it can differ.

Almost there , now it should ask would you like to setup your router you might hit yes and it fails saying it can't find an internet connection(again this is expected).

Now you just take out the broadband cord that's in the computer and place it into the cable modem and on the router place the cord into the WAN Port near the power plug.And retry with the router hopefully setting itself.(This worked for me when setting up my netgear router to timewarner's cable modem.)Following whatever instructions you should now be able to see your network appear and be able to connect.

(Note#2)

Hopefully this helps or leads into the right direction , because I have looked online and not found anything in this much detail about this issue.And their might be easier ways , but this is what worked for me.

And just to cover myself make sure everything is connected to the modem and router and their both on.//

blackbee · Answer

My browsers are not working, were working just fine until a few days ago. I suspect it may be to do with windows update. Am running Windows Vista home premium on an HP Pavillion dv9000. Please help?

simar · Answer

wireless router connected but internet is not working. I dont know why.
internet shows page not found.

I Fixed Mine · Answer

Hello guys well my router was doing the same thing. Here is what I did to fix it.

1. Go to the icon on your pc that says router setup.
2. It tells you all of the properties including your mac address.
3. copy the number.
4. Go into the icon that says router login. Use admin as name and password as password.
5. Go to basic settings. click use this mac address and type it in.
6. click apply

This fixed mine instantly Hope it helps!

lalit · Answer

after every 20 minutes I have to restart my computer to acess internet. after 20-30 minutes computer stops sending and receiving packtes. m using windows xp service pack 2.

gwizsk · Answer

If you're able to ping google in cmd but not able to display a page in your browser(s) is most likely because of a virus. Your hosts file is hijacked or tampered with along with your registry

Running antivirus protection programs isnt the same as running anti malware\virus removal programs! So don't depend on the big names like Norton, or Mcafee..

Run these free removal programs and see if it helps your internet connectivity problem:

Spybot Search & Destroy
Malwarebytes
A-squared
and then run WinsockFix

You're going to need another source of internet and a flash drive to acquire these programs.

If that doesn't help your problem, try creating another windows user account from your control panel and see if the internet works from there.  

Also, NORTON and some other internet security suites are known to block the internet. Try disabling your protection for 30 mins and then try to connect to the internet.

Ian · Answer

I have connected a new dongle to my laptop, it connects to the wireless router no problem but, it will not find internet explorer or google

Deww · Answer

Try winsockfix if you can. Also verify when you renew release that you are getting a valid ip address and not one starting with 169 or 127

No internet but Netgear router is connected

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