Wd passport 500gb not recognized any more

 raikul -
i bought wd passport 500gb and use for more then 3 months... inside my passport I have put everything about my office files.. now when I connect 2 my computer is was detected and give me a message ready to use, but the drive was vanish and it becomes useless, replacing the device is not hard but the most important thing is the data inside the hard-disk..... I can't lost the data or else i'll get fired from my office plzzz help me plzzzzz

3 replies

Registration date
Sunday June 6, 2010
Last seen
July 16, 2020


Try this 1.

Click on Start --> Run ---> type diskmgmt.msc and click on OK.

Right-click on wd passport Drive --> Select "Change Drive Letter and Paths..." --->

Click on "Add" button ---> Select your drive letter and click on OK.

Note : If the drive letter is already assigned, then try changing the drive letter

by clicking on "Change" button instead of "Add" button in the above step.

If the problem still exists then

Click on Start --> Run --> type regedt32 and click on OK.

Registry Editor will be opened.

First backup your registry by going to File --> Export.

At the left side navigate to this location



If you see any upperfilter or lowerfilters at the right side delete it.

Good Luck.
Thank you

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Thak you. This fixed my problem
I can't answer the USB issue, but the case can be disassembled and the drive can be daisychained in another system using the IDE connector and powersupply connection. This should be done by someone that knows computer basics. The data is there, but not accessable by USB. Note: One of the indented dots on the WD case has a #1 phillips screw that must be removed, and a flex plastic retainer that must be depressed (on both ends of the case) to disassemble the unit. I just rescued data for a customer using this proceedure.

The USB. Hopefully you used the USB notifier in the TSR area to disconnect the drive. If you didn't, the usb connector may be fried.
Hope this helps.
oh no, mine has done the same. it contained 7 years of family pictures. arghh. does anyone know if there is a solution to this. just says the device is not recognised