Doesnt load

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nakedk23 Posts 1 Registration date Saturday August 8, 2015 Status Member Last seen August 8, 2015 - Aug 8, 2015 at 08:32 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Aug 10, 2015 at 06:16 AM
i start up the computer,a gateway,on windows 7, the gateway logo comes on, then the windows logo, then it goes to a black screen, I still have my mouse. what do I do?

1 response

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Aug 10, 2015 at 06:16 AM
Hi Nakedk,

I would recommend you to open the Task Manager and open the processes tab. End the explorer.exe process. Click on File ? New Task and write explorer.exe in the line. Click OK. Is there any change? I would recommend you to search your video card's manufacturer's web page for some driver updates.

Hope this helps
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