Menu
Ask a question Report

Ram Issue with Windows 10 [Solved/Closed]

- - Latest reply: kieferschild
Posts
2444
Registration date
Sunday October 5, 2008
Status
Moderator
Last seen
January 9, 2019
 - Oct 5, 2015 at 09:26 AM
Hardware Ask a question Report
Hello,

I have a problem, I recently noticed that my PC instead of using Installed memory of 16GB is using only 8GB (7,96) I myself tried to make it use full amount of memory by advanced boot options but it didn't helped at all and in BIOS I don't have (or I think so) because I searched for quite alot of time option about memory revamping (or something like that) Im very sorry but english isn't my native leng and I tried to search for how to fix it by myself but at the end I wasn't been able to so I ask here. If anny addonational information will be needed I can provide that.

I have Win 10 Home
See more 

20/32 replies

Best answer
approved by Jean-François Pillou on Nov 23, 2018
Report Respond to kieferschild
Posts
2444
Registration date
Sunday October 5, 2008
Status
Moderator
Last seen
January 9, 2019
 551
1
Thank you
Give this a read, it will still apply to 10.

https://support.microsoft.com/en-gb/kb/978610


Say "Thank you" 1

A few words of thanks would be greatly appreciated. Add comment

CCM 4240 users have said thank you to us this month

Report Respond to Voliar
Posts
17
Registration date
Friday October 2, 2015
Last seen
October 5, 2015
 1
0
Thank you
Hi, kieferschild

i know Win7 have but I posses Win 10 :)
Report Respond to kieferschild
Posts
2444
Registration date
Sunday October 5, 2008
Status
Moderator
Last seen
January 9, 2019
 551
0
Thank you
Have you got the latest BIOS version?
Report Respond to Voliar
Posts
17
Registration date
Friday October 2, 2015
Last seen
October 5, 2015
 1
0
Thank you
Im not sure about that, altrough FB and as I see there are 3 more... altrough I don't know how to update BIOS, could you explain or should try to find how to myself and then tell if something changed ?
Report Respond to kieferschild
Posts
2444
Registration date
Sunday October 5, 2008
Status
Moderator
Last seen
January 9, 2019
 551
0
Thank you
If you go here:

http://www.gigabyte.com/products/product-page.aspx?pid=3901#dl

Enter your product and it will let you download the latest BIOS version.

To get the BIOS version you need to go into the BIOS. During startup type F2 or DEL to get into the BIOS.

once you're in there it should be displayed on the first page.

Compare that to what is available to download from Gigabytes website.
Report Respond to Voliar
Posts
17
Registration date
Friday October 2, 2015
Last seen
October 5, 2015
 1
0
Thank you
Ok so basicly my Motherboard rev is 3.0 not 1 and my BIOS is FD
Report
kieferschild
Posts
2444
Registration date
Sunday October 5, 2008
Status
Moderator
Last seen
January 9, 2019
 551 -
Check this version against the latest version on the support website to see if your BIOS is outdated.
Report
Voliar
Posts
17
Registration date
Friday October 2, 2015
Last seen
October 5, 2015
 1 -
Only Beta driver is above mine
Report Respond to kieferschild
Posts
2444
Registration date
Sunday October 5, 2008
Status
Moderator
Last seen
January 9, 2019
 551
0
Thank you
Can you open Task Manager

Go to performance

go to resource monitoring

go to the memory tab and see how much is being used by hardware reserved.
Report Respond to Voliar
Posts
17
Registration date
Friday October 2, 2015
Last seen
October 5, 2015
 1
0
Thank you
Here I have made a print screen of memory tab for you http://i.imgur.com/jATThqs.png?1
Report Respond to kieferschild
Posts
2444
Registration date
Sunday October 5, 2008
Status
Moderator
Last seen
January 9, 2019
 551
0
Thank you
Can you click "open resource monitor" at the bottom of that page and send me the screenshot of that.
Report Respond to Voliar
Posts
17
Registration date
Friday October 2, 2015
Last seen
October 5, 2015
 1
0
Thank you
Here you are http://i.imgur.com/dAJUySS.png?1
Report Respond to kieferschild
Posts
2444
Registration date
Sunday October 5, 2008
Status
Moderator
Last seen
January 9, 2019
 551
0
Thank you
Well there is your missing 8GB.

It is being used by your hardware.
Report Respond to Voliar
Posts
17
Registration date
Friday October 2, 2015
Last seen
October 5, 2015
 1
0
Thank you
I not really understand, it is something bad ? What I can do to change that to make it use all of it ? or it will just do it all by itself and just take when it need ?
Report Respond to Voliar
Posts
17
Registration date
Friday October 2, 2015
Last seen
October 5, 2015
 1
0
Thank you
Okey so Virtual memory set there is 1920 mb

In BIOS I can't find anywhere how much memory it can use but I maybe just don't know what im looking for

and I have 2x 8GB Hyperx 1866 hz Those sticks are exactly the same and I have them in slot 1 and 2 (Yes same model)
Report Respond to kieferschild
Posts
2444
Registration date
Sunday October 5, 2008
Status
Moderator
Last seen
January 9, 2019
 551
0
Thank you
You'll have memory slots on your motherboard like this:

A1
B1
A2
B2

You need to ensure your memory is seated in pairs.

A1 + A2
B1 + B2

In your case, the slots are coloured.

make sure the memory is in the same colour.
Report Respond to kieferschild
Posts
2444
Registration date
Sunday October 5, 2008
Status
Moderator
Last seen
January 9, 2019
 551
0
Thank you
Also, in the BIOS:

"Various manufacturers use different types of software to handle system BIOS setting options. Consequently, finding the correct menu option for changing onboard video card memory settings may be easier with some models than with others. Nevertheless, the menu option you need to use to change the graphics adapter memory settings should be in "Advanced," "Advanced Chipset" "Advanced Features" or other similarly named section of the menu. You can use the arrow keys on the keyboard to navigate to the correct menu option or click the header if the system BIOS supports use of a mouse."

should be set to the following:

RAM > Recommended Video Memory
2GB > 256MB
4GB > 512MB
8GB or more > 1024MB or more

If at first you don't succeed; call it version 1.0
Report Respond to Voliar
Posts
17
Registration date
Friday October 2, 2015
Last seen
October 5, 2015
 1
0
Thank you
Ok I have placed Ram in A1 and A2 what should I do now ?

@Edit: I didn't yet did what you said in second post as I posted while you posted in, give me a moment.
Report
ac3mark
Posts
11151
Registration date
Monday June 3, 2013
Status
Contributor
Last seen
January 11, 2019
 1808 -
The ram has to be of same type, or if different, move to b1.

If I may Lord Kieferschild....Thank you sir!

Boot with one stick....if you are not trying to meet minimum ram to build!
Report Respond to kieferschild
Posts
2444
Registration date
Sunday October 5, 2008
Status
Moderator
Last seen
January 9, 2019
 551
0
Thank you
Have you powered on the computer and taken a look?
Report Respond to kieferschild
Posts
2444
Registration date
Sunday October 5, 2008
Status
Moderator
Last seen
January 9, 2019
 551
0
Thank you
I think it's probably a memory mismatch with your motherboard.

Have you ever had the full 16GB on any other OS?

Here is the supported memory list: http://download.gigabyte.eu/FileList/Memory/memory_ga-990xa-ud3.pdf

Your motherboard supports:

DDR3 2000(O.C.)/1866/1600/1333/1066 MHz memory modules
Report Respond to kieferschild
Posts
2444
Registration date
Sunday October 5, 2008
Status
Moderator
Last seen
January 9, 2019
 551
0
Thank you
Have you messed with your bios to try and over clock? I would put your bios back to defaults. Other then that, I'm out of ideas. I would recommend trying a pair of other memory to see what happens.
Report Respond to Voliar
Posts
17
Registration date
Friday October 2, 2015
Last seen
October 5, 2015
 1
0
Thank you
Well I didn't overcloack like never but okey I will reset it to defaults, and about the memory, I have 2 other memory sticks one is 4 gb and other is 2, should I also add them ?
Ask a question
1 2 Next