MP3 players have a USB connectivity port that enables them to be connected to a PC. Normally, when you plug your MP3 player into a PC, Windows automatically recognizes it. If you see the message "Unknown Device" your Windows PC does not recognize your MP3 player which means there could be device driver compatibility issues. This FAQ will walk you through how to solve this problem.
How To Make Your PC Recognize Your MP3 Player
To begin, open Windows Explorer and go to
Tools >
Folder Options >
Display. Locate the
Hidden files and folders section, and check
Show hidden files and folders.
Right-click on the
My Computer icon from the desktop, then click
Properties >
Hardware >
Device Manager. Right-click on the line marked
Unknown Device, and click
Update Driver. In the wizard that prompts you to update the hardware, choose
No, not this time.
Click
Next >
Install from a list or specific location (Advanced) >
Next >
Do not search. I will choose the driver to install. Choose from the list of hardware
USB hub, then click
Next >
Disk.
In the window that opens, click
Browse. Then, go to
C: /windows/inf, and select
usbstor.inf >
Open. The path of the selected driver will appear in the previous window. Click
OK. The driver will be installed, and you will have an option called
Device USB Mass Storage.
Select
Storage Volume >
Next >
Disk >
Browse. Go to
C: /windows/ inf, and select
volsnap.inf >
Open. The path of the selected driver will now appear in the previous window. Click
OK. The driver will be installed, and you will receive an option called
Generic Volume.
If the problem persists, click
Start. In the search box, type
cmd, and press
Enter.
The
Command Prompt will be opened. Enter the following commands:
set devmgr_show_nonpresent_devices=1
cd\
cd windows\system32
start devmgmt.msc
Device Manager window will be opened. There, click
View >
Show hidden devices >
+. If you get any greyed entries, right-click on them and select
Uninstall.
After you restart your PC, your MP3 player should be recognized by your computer.
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