Dell laptop showing black screen [Solved/Closed]

Report
-
 Saii -
Hello,



I have problem with my Dell laptop inspirion 15 3000 series showing black screen with movable cursor.
Windows 8.1
I tried ctrl+alt+del but no use.
I can't see the screen.
Please help me
Thanks in advance

3 replies

Posts
13029
Registration date
Monday June 3, 2013
Status
Member
Last seen
October 11, 2019
1,685
Press the window key, type EXPLORER, press enter... Post back with results.
Posts
12
Registration date
Thursday December 27, 2018
Status
Member
Last seen
March 29, 2019
7
Does your computer make any sounds? Is it booting and showing the black screen?
My issue resolved.
I just removed my battery once.
Power on the laptop with battery and presses f8 key by holding shift key.
Diagnosis starts and it shows no error.
And later after booting my screen is back