Dell laptop showing black screen [Solved]

- - Latest reply:  Saii - Jan 4, 2019 at 08:11 AM
Hello,



I have problem with my Dell laptop inspirion 15 3000 series showing black screen with movable cursor.
Windows 8.1
I tried ctrl+alt+del but no use.
I can't see the screen.
Please help me
Thanks in advance
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3 replies

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Thank you
Press the window key, type EXPLORER, press enter... Post back with results.
Respond to ac3mark
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Thank you
Does your computer make any sounds? Is it booting and showing the black screen?
Respond to MiLLy_JJ
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Thank you
My issue resolved.
I just removed my battery once.
Power on the laptop with battery and presses f8 key by holding shift key.
Diagnosis starts and it shows no error.
And later after booting my screen is back
Respond to Saii