using web browser page loads but screen blankSolved/Closed

Question

Hello,
On my laptop, none of my web browsers are able to actually display any page on the internet.  I will say the page is loaded, but the web browser window will be totally blank.  One that particular computer, I tried firefox, googlechrome, and internet explorer.  For explorer it showed a message saying it couldn't find any of the pages I tried to open, I think it said that there was an HTML error.  What should I do?

Laptop Configuration:
Dell insperon notebook w/
Windows XP 

Web browsers:
Google Chrome
Modzilla Firefox
Internet explorer

afsgun · Accepted Answer

hi,

 check your internet connection settings.
 try to temporarily turn down your antivirus / firewall
 go to control panel > network connections and try to create another connection.
 if you are already connected to a network, try to renew the ip address.
 start / run / type cmd and click ok then type ipconfig /renew to renew the ip address.

rich · Answer

the problem is definitely with bitdefender and seems to occur directly after one watches streaming videos, happened to us on both computers we have at home. something to do with the firewall. I have a message in to bitdefender,never had this problem with avast.

GeoMac · Answer

Had same problem for 2 week - checked everything and even reinstalled xp and all software. checking after every software install even bit-defender 2010 everything worked great ( 24hrs between installs), then installed realplayer with updates and everything went downhill eg.  system slow down - long program loading times -browsers not loading pages after a short time and so on. Uninstall realplayer with Revo Uninstaller (free program that removes everything any program leaves behind, works GREAT and saves space.) and everything is working great again. will not install realplayer till they fix the problem. hope this helps

SJR · Answer

I saw people mention that after installing a Real Player update they started having this issue and remembered just the other day something popped up suggesting I udate Real Player so I did.

I just un-installed Real Player, did a Restart and went to a website I knew was going blank on me and this time it worked, so Real Player must have been the problem.

Marty · Answer

after reading all the hints tips tricks etc I uninstalled REAL PLAYER and that took care of the problem

jroy · Answer

I also found that it was the Real Player SP that was causing my issue. It is most likely certain plug-ins that cause problems.

Steve Bear · Answer

If you're using BitDefender 2010 (and perhaps earier) do this:

Right click the BitDefender icon in the system tray (bottom right of the task bar)
Click on Settings to open the User Interface Settings window/box (top right)
Swithch UI to Expert mode
Close the User Interface Settings box
Click on Antivirus
Click on the Shield tab
Click on Advanced Settings to open BitDefender Active Virus Control Settings.
You need to add Chrome to the Exclusions list.
Click on the "+" button to give you the Open executable files window/box.
Navigate your way through the folder hierachy to C:\Documents and Settings\[Your Windows User Account]\Local Settings\Application Data\Google\Chrome\Application\Chrome.exe
Click on the Open Button

Chrome is now in the Exclusions list and should now work perfectly.

Steve Bear · Answer

If you're using BitDefender 2010 (and perhaps earier) do this:

Right click the BitDefender icon in the system tray (bottom right of the task bar)
Click on Settings to open the User Interface Settings window/box (top right)
Swithch UI to Expert mode
Close the User Interface Settings box
Click on Antivirus
Click on the Shield tab
Click on Advanced Settings to open BitDefender Active Virus Control Settings.
You need to add Chrome to the Exclusions list.
Click on the "+" button to give you the Open executable files window/box.
Navigate your way through the folder hierachy to C:\Documents and Settings\[Your Windows User Account]\Local Settings\Application Data\Google\Chrome\Application\Chrome.exe
Click on the Open Button

Chrome is now in the Exclusions list and should now work perfectly.

Your Mama · Answer

Try resetting the Firewall Rules. You'll have to re-"Allow' your programs the first time you run them after the reset, but you will be able to surf with the firewall on.

Using web browser page loads but screen blank

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